The Lucerne Hotel

My partner and I stayed at this hotel and, from the very beginning, the overall feeling was very positive. As soon as we arrived, we were welcomed on the street and helped with our luggage. The staff opened the main hall door for us, and throughout the entire stay their kindness and professionalism were consistently present. The hotel has two elevators, which helps avoid long waiting times. It also offers a fitness area, vending machines, and a computer area for guests who may need it, although we didn’t use these services. We also didn’t try the restaurant or breakfast, as we didn’t book that option, so we can’t comment on that aspect. The room itself was very comfortable. The bed was extremely comfortable, quite high, and came with several pillows so you can choose depending on the fi

Everything about this place was wonderful. The location is within walking distance to all the places we went, there are tons of great restaurants nearby, and the hotel itself is very clean, well decorated, and beautiful. The concierge and bellmen were so kind and helpful! I also was pleased to discover that they offer a car service to the airport for less than an Uber would've been. We had a comfortable, smooth-sailing stay, and it was perfect for a weekend getaway.

This is our go to hotel on the upper east side. The doorman is always welcoming and helpful. The front desk staff are friendly and efficient. The rooms are spacious for NYC and we have never had a problem with noise from neighbors or street noise as the rooms are well insulated for sound. The beds are comfortable and we especially love staying in the deluxe rooms, which have a sitting area, mini fridge and microwave.

Positive: In the quieter part of New York, the Upper west side. Close to Central Park. Spacious well appointed rooms. Clean. Great staff. Negative: ""

This hotel is in a great location and the staff were always nice and attentive. I pleasantly got a really big room considering I was just a solo traveler. I stayed for 7 nights in room 523 and unfortunately you can hear water running all night in that room. I wear earplugs so it didn’t affect me too much but something to consider. My biggest complaint however was that on day 4, I found a cockroach in my sink. I called downstairs and was informed that cockroaches do tend to crawl up from the pipes when it’s cold and normally they would fumigate my room however they were completely full. They sent someone up to my room to take it away but I did have to stay another 3 nights in that room. I consider The Lucerne to be a very nice hotel so I am surprised more effort isn’t taken to prevent bugs