The Lombardy

Great location, near everything but not in all the hustle. Room spacious, great price. The front desk staff was amazing- they helped us (moms with teens) navigate the city, offered food recommendations. Helped when our flight home was canceled. Can’t say enough great things about the staff. Definitely would stay again!!

First time I stayed at this hotel for business, I had a good experience. Rooms are dated, but clean and location is central to everything. So when I needed to have surgery, I decided to come back and stay here. I was here an entire week- 7 nights and 8 days. During that time, because I had surgery, I did not want to be bothered and so did not have my room or bathroom cleaned outside of one request for additional towels. Upon check out (fully bandaged up) I was charged $25/night plus tax facility fee for "complimentary waters", the gym, and room servicing. Its the details and customer service that matter to me in returning to a hotel. I feel given my situation, that fee should have been waived. I expressed that and I received a blank stare in return. Long story short, I wont be back.Custome

Great location and hotel. There were some leftover beard shavings in the sink when I arrived, so I questioned the cleanliness a bit but really good experience overall and HUGE room (plus an unexpected living room with a piano and full kitchen), so no real complaints. Towels could be bigger - they were quite small even as a small woman.

We always stay at the Lombardy on our yearly trip to New York. Location is good, close to the park, restaurants and Museums. The staff is so nice and helpful. Love the fact that every room is decorated differently and are not just cookie cutter look alike rooms and are very spacious. The small kitchen is perfect for your morning coffee and great if you decide to eat in & get take out.

The Lombardy is a fine hotel. We’ve stayed here twice now and it does the job, but everything is extremely average. The suites are large, especially for New York, but they’re dated and worn to a point of looking dingy. The rooms are also loud - we could hear everything happening in the hallway and the guests above us (who sounded like they were rearranging furniture at 2am). The bellhop was kind, but the rest of the staff is neutral, not warm or friendly. I think the doorman grabbed the door for us the first time we came in, but every subsequent time he watched us walk right past him. For the price point, you can likely find a better option in Midtown.