The Hotel @ Times Square

The room that was booked with one long size bed was not available because of construction on the top floor where the rooms with long size beds are located, according to the person who checks in guests. She also said the hotel has no queen size beds and the double beds are queen size beds. It was a frustrating experience. You should not allow people to register for a room with a king size bed if one does not exist or is not available. For my trouble I received a free breakfast voucher allegedly worth $25. Marc.

Fantastic location and price are reasons for the four stars. Room and beds were comfortable. Staff were friendly and helpful. Rooms and hallway are carpeted, so like any other hotel as such, one should expects to experience musty smells. Bathroom was dated. There's a reason hotels in this area are 3 or 4 times higher in price so keep expectations in check. Very convenient parking across the street for $40 per day if you have parking ticket validated by hotel...which is a good deal for this location. Take advantage of hot drink machine in lobby. Will definitely be back!

Amazing location. It’s off a quieter (for New York) street and close to everything you want to visit. The front desk staff were polite and helpful. The hotel itself was clean and felt safe. I loved the quintessential old New York feel to the building, especially the old-timey mail shoots going from floor to floor. The rooms are spacious and comfortable. A great find for the price. Will probably stay here again on my next visit.

The pictures are very misleading. I expected a nice, modern, clean place. Instead you find rundown old and smelly place. The staff makes the impression of being annoyed by the people and not at all communicative. The coffee machine was out of order for the whole time we stayed there, the drinking water dispenser was very run down. Good thing, the rooms in the back-building were really quiet (no street-noise). The location is the reason for the price, in other areas you would get a clean and modern room for that price.

We stayed at The Manhattan Times Square. Awful!|1. First room we were put in the air conditioner did not work. Maintenance said you will just have to open your window that opens about 1 in. |2. They finally moved us to another room on another floor. Bedside lamp didn’t work. Carpets look terribly dirty. Wallpaper was patched. They were painting the hallways on both floors we were on. |3. Basically no lobby and no bathroom in the lobby and no chairs. |4. Breakfast voucher was I item, 1 fruit and 1 drink. Nowhere to sit to eat it though! |5. Still very expensive!