The Highlander Inn

We stayed this past weekend at the Highlander Inn Hotel in Niagara Falls. The rate was approximately $300 per night, which set certain expectations. While the owner/administrator was polite and welcoming, the condition of the room was extremely disappointing. The room lacked basic cleanliness and comfort. There was no fitted bed sheet, mattress protection, or cover sheet for the comforter. Only one pillow and one towel was provided per person, and the furnishings consisted of just a single chair. The room contained a dirty, unusable jacuzzi and a sink oddly placed within the bedroom area. Essential amenities such as glasses and tissues were not provided. In addition, there was no hot water and the door did not have a secure lock, which raised safety concerns. Overall, the accommodations

We stayed at this hotel this past weekend, for two nights. Check in was very easy, and the owners/front desk staff are more than accommodating and could not be more friendly. The room itself was basic (king size bed, pull out couch if needed, fridge, coffee maker, microwave, and tv), but it was perfect for what we needed. It certainly had everything we would have wanted from a room. Only thing I could think of is that the tv had a low selection of channels. The wifi worked nicely. The washroom and shower were all clean. The whole room was spotless. No cleanliness issues here. Definitely recommend this place as it’s priced at a more than fair rate.

This hotel was disgusting. I stayed in the jacuzzi suite, and it looked like they kicked out a normal tenant for the night. Upon arrival I noticed black mold, and I found the drawers to the entertainment center were full of cat toys. The room was disgusting. On top of this, it is not electronic lock, instead it is a key lock. This was sketchy because the manager warned me to make sure I did not lose the key since he did not have the spare. He said a previous guest ran off with the spare (not scary at all knowing a stranger has a key to my room). On top of this, starting at about 6 a.m. loud music was blaring from one of the other rooms so we couldn't sleep, and couples were shouting at each other in their room. When we arrived we noticed the main office had a pentagram spray painted on th

Absolutely filthy. The remote was covered in God knows what. There was pubic hair in the bathtub, rings of grime in the tub. Atleast a years worth of dust on the headboard. Boogers rubbed on the bathroom mirror. UNCHANGED LINEN. ( i know this because there was vomit on the bed skirt CRUMBS IN THE BED. Window blinds and screen looks like someone threw a brick through them.. And to top it off there was a bird living in the AC unit. Manager was incredibly rude.. ran and hid in the bathroom and had someone else put me off. Saying he'll be out in 5 minutes. Repeatedly. After half hour. I just went somewhere else. He denied the refund request through hotels.com.. When I called the office from a different number I finally caught him by suprise, and got him on the phone. Where he said absolutely

INFESTED WHEN BED BUGS we stayed here for a total of 2 hours… the infestation was so bad that they were crawling across the bed and large enough that we could very easily see them. also, the bedding was visibly dirty and stained. 100% do NOT recommend staying here!