The High Line Hotel

What a fabulous hotel! It's quirky, charming, historic, clean and in a neighborhood that's fun to explore. It's also pet friendly and we got to admire several dogs while their humans waited for coffee. The beds are so comfortable that the mattress company offers discounts to guests who want one of their own. Every room includes interesting touches, including antiques, an embosser, coloring book and pencils. We were in a room at the top of a tower and had a great view of the seminary next door. We were there over Halloween and I was delighted to see a hotel employee with large pots of candy for trick or treaters.

This place has charm but our room didn’t have hot water. They had someone come fix it and extended our checkout time, which was nice. However, while the hot water got fixed, the drain would not drain and the water was yellow. It was gross. Also, the king size bed only came with two standard sized pillows which was odd. At least the people that work there are nice.

I booked this hotel for family and was very disappointed given how much I paid for the room. The hotel is need of extensive renovations. The only luxurious thing about the rooms is the mattress - other than than every piece of furniture, room doors, walls, bathroom is chipped and over used (not quaint) - I should mention the thermostat doesn't work in all rooms and ours had a standing heater instead (enough said). The lobby is always busy and I'm not sure why because even that could use a spruce up. The staff were very helpful and friendly in person but getting through to a person on the phone is not easy at all. There is a coffee spot in the lobby, but no room service or amenities to really use at least in the winter. Definitely not value for money

Lots to love about this charming hotel -- friendly staff, wonderful historic feel, beautiful outdoor spaces, excellent coffee bar in the lobby, great location right next to the High Line. It's expensive though, and the value for money has to be in the eye of the beholder. The building dates to the 1800s, and the infrastructure is very much in need of an update. My room was freezing one night, but so relentlessly hot the next night I had to be moved to a different room. (Thermostats in the rooms are just for show.) The quirky charm is delightful, but it comes with issues like no electrical outlets near the bed, bathtubs that don't drain, vintage furniture you can't really sit on, and crumbling/discolored plaster and paint. The steampunk aesthetic of the hotel was fashionable when it opened

The pet groomer was annoyed by me and it showed. I have never had a pet groomed in my life and I'm 48 years old. My really old cat cannot groom himself. I didn't know what to expect and was a bit worried. I messaged with her before because the website was not clear on scheduling. When I got there, I asked about how long it would take and she said 3 hours in a very forma, stare me in the eyes, monotone way. Then I told her that his fur isn't really that bad, just an undercoat that he can't get to and wouldn't let me brush due to pain. She reached in and checked his fur. I said, so maybe it won't take as long. She said in the same manner, We allow 3 hours. We talked for a couple more minutes and two other times she said, We allow 2 hours. She looked at me with zero emotion, and I was just