The Gates Hotel South Beach

I’ve stayed at The Gates Hotel several times over the years during the South Beach Wine & Food Festival, and the experience is consistently excellent. During SOBEWFF our days are long and intense, and the team at The Gates truly becomes an extension of our staff. Their level of care, support, and engagement makes a huge difference. Angie from sales is always responsive, accommodating, and a pleasure to work with when coordinating group stays. Amir is equally helpful and professional. Eloisa is incredibly diligent and attentive to details, making sure everything runs smoothly. And Bob deserves special recognition. He is truly the heart of the operation. Bob goes above and beyond his role to make guests feel welcomed and taken care of. His attentiveness and genuine hospitality elevate the

We live in Key West and come to Miami every 2-3 months. We have stay at this hotel, the Fontainebleau, or one of the 2 Kimptons for 5 years and always had a great experience at this hotel until this trip. It started at check in The guy at the desk “Carlos” was rude from the beginning. He was a smart aleck about everything. It was my wife’s birthday trip and it was definitely not the way we wanted to start it. Our room was hot and we didn’t have enough towels. We had dinner reservations and were going to see Andrea Bocelli. When we got back the room was still hot but we were exhausted from the day so we went to sleep. At 6:0am it was so hot it woke us up. My wife went to the front desk and a very nice Eloisa was there and helped my wife and they sent someone to look at it after 5 minutes i

The employees were awesome, especially Pari, who was so kind and welcoming. The pool attendants were attentive and friendly, making sure everything stayed clean and comfortable. Even the valet service was excellent — professional, quick, and courteous, which made arriving and leaving completely stress-free. The hotel has amazing artwork.

The Gates Hotel is well-located on Collins Ave, the main tourist thoroughfare in South Beach. It feels like a hotel that had initially lofty goals, but ended up sort of… meh. There’s nothing really special about it. The hotel restaurant was never open, the small pool is right next to the road, and there are all of these activities listed on posters in the elevators, which gave the Gates the vibe of a college dorm rather than an upscale hotel. The rooms are fine, comfortable, unexceptional. We did have to check out one day early because the water pressure fully died for over three hours. When I called the front desk, they said “the pressure has to build back up, just give it a few minutes.” This is of course not how water pressure works, but I digress. They seemed understandably frantic at

We stayed at Hotel Gates in February and had a really great experience overall. The hotel itself is beautiful, comfortable, and in a great location, but what truly made the stay special was the staff.||Eloisa was absolutely wonderful and made us feel genuinely welcome from the moment we arrived. She treated us with so much care and attention, and it honestly felt like she went out of her way to make our stay extra special. That personal touch made a big difference.||We stayed in a suite, which was spacious, very comfortable, and well maintained. It was quiet, clean, and a perfect place to relax after a long day. Everything felt easy and pleasant during our stay.||Overall, we really enjoyed our time at Hotel Gates and would happily stay here again. A big thank you to Eloisa for making our v