The Algonquin Hotel Times Square, Autograph Collection

We stayed here in October. I'd always wanted to stay in this hotel, so I was pretty excited. Unfortunately, we had an awful experience. Our room was 82 degrees. We called down to the desk or spoke to the concierge several times on the matter. We were then told that the destination fee we paid could be used at the hotel bar, except the bar was closed that night. In addition, the front entrance was closed and we had to enter through a humid service hallway. The temperature in our room never even got fixed, it was difficult to sleep, even with the window wide open. I was so incredibly disappointed that we paid extra because this place is legendary, and then had such a miserable experience.

⭐️⭐️⭐️⭐️⭐️ Five-Star Service, Old-School Hospitality, Unmatched in NYC Our recent four-night stay at The Algonquin Hotel was nothing short of extraordinary. I can say without hesitation that this was one of the best hotel experiences we’ve had anywhere in the world. The level of service, warmth, and genuine humanity displayed by the staff was remarkable — and rare, especially in a busy New York City property. At the front desk and throughout the lobby, Maria (the front desk manager) set the tone: funny, personable, and endlessly helpful. Alongside her, Marcus, Jimmy, Tenvin, and Sean each brought their own unique style, yet every interaction carried the same personal touch and joyful eagerness to help. Whether assisting guests, chatting with us while we enjoyed a cigar outside, or helpi

My mother and I decided to take a trip to NYC together as she has been dealing with some very serious health issue's and knew she would not be able to travel like this again very soon. This was a trip that we had dreamed of taking together for years and she was excited to stay at this hotel as she and her husband had a beautiful experience here in 2024. Unfortunately, that was NOT the case for us and it all began with checking in on Oct 23rd (pm shift) Her credit card kept getting declined and instead of offering assistance, the woman working front desk blatantly made fun of my mother, as if she wasn't doing something correct and was treating her like she was an idiot. She offered no assistance but instead kept yelling "OH MY GODDD!!" and putting her head in her hands, laughing and shakin

Had our room cancelled today by hotel employee, Gwyen Moses, without recourse available. The hotel contacted me a few days ago to have me update an expired credit card on file. The hotel threatened to cancel my reservation by 4pm that day if the card was not updated. I followed their instructions to the letter and updated my card on the Marriott website. Today, I received an email from Gwyen saying they had cancelled my reservation because the card wasn’t updated, when it was. To make matters worse, the hotel then wouldn’t rebook me and said the hotel was full. This is how they treat Platinum Marriott members. Do not do expect fair customer service from Gwyen nor this hotel. The previous reviews on poor customer service are 100% spot on.

From the moment we arrived at the front door, we were made to feel welcome and special. The doorman very politely took our bags and showed us in; the front desk staff were gracious, friendly and helpful. The hotel had recently re-opened after some significant work on the lobby decor, and unfortunately the bar and restaurant were not yet operating. We understood, and in this neighborhood there is no lack of other dining options. Our room was pretty small, but it was very comfortable and had plenty of space for a two-night visit to see shows. The water pressure in the shower was great, and no waiting for hot water! We loved our short stay, and will definitely be back - the new lobby looks great!