SureStay Plus by Best Western Lubbock Medical Center

Some reviews mentioned this hotel is great to bring your dogs and I can’t agree with them. They allow dogs however there is no place for dogs to potty, the hotel surrounding has not green area, the parking lot was full of broken glass which I was so afraid, and they have a tiny bit of greenery in the front of the hotel but the highway is in front of that which makes it very hard for dogs to feel safe since it’s super loud outside. Overall, staff is nice, the hotel needs some love, very old and even when the rooms are clean you can smell like old

Positive: I would have to say that the plastic bowl full of poop sitting on the sidewalk in front of the door was the highlight of this hotel. Negative: What's not to like about a hotel that has a bowl of poop at the door.

At checkin I was provided two comp tickets for the on-site lounge. The lounge was very empty, but our bartender was sweet and swift in her pouring. ||The room was clean, nice smelling and provide the appropriate amount of amenties. ||The room was very quiet. ||While it was winter, I was impressed with the design of the swimming pools. It contains two waterfalls, and three divided pools. ||Breakfast included sausage, waffles, eggs as well as regular cold food. Best Western provided a superior service for the money and was a great value.

Our stay was not good. I would not recommend this hotel. The rooms smelled old and musty. Yes, the building is old, and the hotel has been renovated. I would suggest to management they verify indoor air quality requirements. The rooms were not cleaned areas were missed. One elevator was out of service. The breakfast was awful. We used CheapOair for our reservation. According to them the reviews were good. The previous reviews were misleading. Very disappointed.

We made a bad decision. We chose a cheaper room thinking it's 12 hours how bad could it be? I would not recommend a woman stay here alone. I will also say if you drink more than 1 cup of coffee in the morning do not stay here. My husband spoke with the owner and was very friendly and it ended fine. We were safe. I did not want to take off my clothes and get in the sheets. I had comfort we had a weapon and a dog. Enter at your own risk is my final thought.