SureStay by Best Western Salt Lake City Downtown

Catfished by a Motel...(yes, motel, not hotel as advertised) The pictures on the website do not match the room I was assigned or any of the rooms I saw as I walked back to the front desk to request a refund. The tile floor was cracked and dirty and the room smelled like stale cigarettes. There was three cars in the parking lot but they were unable to find me another accommodation. The shower was stained with rust and the tub enamel was chipped off. When I asked for a refund the guy tried the "did you use the room" line of questioning and refused to look at the photos I took. Im pretty sure multiple families live and work here and they just have a few rooms for the occasional rental. This place screams of fraud.

This is probably an “ok” place to stay for 1 night but not a place to base your SLC vacation. We walked a lot and it’s right next to a transitional housing complex so a lot of sketchy people hanging out on the street. Our uber driver said SLC is really safe but we were in the worst area. The hotel itself is gated and locked so no worries once you’re inside. The room smelled clean but a large gob of black hair floated out of the drain when we first used the shower. In general the place looks and feels rundown. Towels are thin and sheets are rough. I would not stay here again.

This hotel was fine. The location was excellent, and the parking was good, but it was dirty and the bathroom was minuscule. Had some strange interactions with other guests, but that's necessarily the hotel's fault.

Stayed 2 nights at very reasonable rate. Very clean, nice front desk people. Adequate breakfast with hot options. Very quiet area electronic gate to parking and rooms. Recent upgrades done. Would stay again.

In a rush I accidentally booked a room here for a night via the Hotels Tonight app for March which was a month later. I asked the Indian (not Native American) if I could cancel my reservation and he rudely says no come back in a month because I booked through a third party. I read the fine print and Hotels Tonight says the reservation CAN be canceled but at the discretion of the hotel. There is ZERO customer service. He overcharged and overbooked the guest ahead of me, as I overheard while waiting to check in. Nothing but greedy people. All they care about is money. Karma….