SureStay by Best Western Roseburg

Absolutely superb service! Will be staying in the future for sure and most likely my company as well. While undergoing big changes and renovation plans - still deliver a very affordable clean room every time I've stayed, complete with all the necessary amenities. Had a couple loud people around me but nothing to complain about and people shouldn't blame the business for those sort of situations anyway. Lovely place, bring your family & friends!

Kid you not, 5-star service. They offer a wide array of options for breakfast, an indoor pool and hot tub, and amazing service from the staff at the front desk. (Note: I give rooms 4 stars, only because I don't think they've been updated since the brand change. This property was formerly a Sleep Inn. Everything else is still nice!)

Positive: The location Negative: I called about two weeks prior to my arrival. I explained I wanted a corner room. I was informed that room 114 is already reserved. I was told that mine would be reassigned to 113 arrival. I was given room 105. Has been converted into faarmworker cap

I needed rest after driving over 1,000 miles in 2 days. I called the number listed for the hotel about vacancies. I was given the total price including all taxes and fees of $146.99. Before I disconnected my call with the man I was booking the room with, my credit card notified me that they were charging $189.32. The man said it was a deposit for incidentals. When I received the invoice at checkout, I discussed the charges with the clerk before. She informed me there was nothing she could do. I attempted to dispute with my credit company before I left, only to be told to wait until it showed up on my credit card bill. I just received my credit card bill, and the amount charged was $189.32. no reimbursement for the so called incidentals/deposit fees. I continue to try to recoup t

We booked a pet friendly room to stay with our dog, and the hotel charged us $250 fine without bothering let us know. When we called, they said it's for pet hair, pet food container and smoke of cigarettes. First what is the issue with an empty and washed pet can in the garbage bin? Is it any different than human food container?? We even sorted our trash and set aside recyclables separately. And WE NEVER SMOKE ANYTHING EVER in our ENTIRE LIVES. Even if the other two claims make a little bit of sense, this one is 100% false and extremely unreasonable and insulting. I really couldn't understand how could you smell smoke of cigarettes from no where? The room smells not good at the beginning and we didn't even bother complain that because we were too tired, but it didn't smell like cigarettes