SureStay by Best Western Morganton

I call balls and strikes and am fair about my reviews. First I would like to state how friendly and helpful the entire staff are. They were great. It is not their fault about the condition of this property. The hotel was disgusting and filthy. It was the worst hotel I have stayed in in over 15 years. The paint is pealing off the ceiling. The shower curtain rod is falling off the wall so the shower curtain was sagging to the middle and water was going all over the floor. The bathtub was peeling. The room smelled awful and the window could not be opened due to being caulked shut. Lastly, there was fecal remains on the underside of the toilet seat. I am a lifetime Marriott platinum elite. I probably have stayed in 5000 hotels in my career. This was one of the three worst hotels I’ve ever st

Staff was rude upon arrival. I had been traveling and checked in later in the evening. He basically made me feel as if I was checking into a prison. From that experience alone, I was hesitant about bringing forth other issues that I was having. I am one of the friendliest people that you would even meet but every time I walked in I was disgusted. The stay was so horrible that I left on Friday night and traveled home late even though I had paid for that night. I felt dirty because the shower was HORRIBLE!!!! Internet sucks (especially for a business trip). I got less than what I paid for. This place is probably perfect for a late night hookup with a random that you grabbed off of the street.

Bugs everywhere (dead and living - picked a live ladybug out of my hair at one point), dust and dirt everywhere, hair from previous visitors in the sink and on towels/washcloths. Also we got previous visitor’s leftover toilet paper?? Cleaning services at this place are terrible. Bed was clean and comfortable enough thankfully

Positive: Housekeeping. CHELSEA WAS AWESOME Negative: Breakfast no eggs

The rooms are pretty good. The television has Tubi installed on it so there's always something on. The appliances in my room could be updated. The bed is comfortable and I haven't seen any bugs at all.