SureStay by Best Western Fairfield Napa Valley

I came to Fairfield for a couple of days to attend my brother's funeral. I arrived a little early before the 3 pm check in time. Management told me to come back a little later. No problem. When I returned around 5 pm to check in, the person at the counter told me that she did not have any clean rooms available despite the fact that I had a reservation. I was really surprised. Just then, one of the cleaning ladies entered the office and said a room was ready. The room had paint chipping off the wall. No microwave. The TV remote did not work and there were some secthy people hanging around the area. I made a big mistake staying at this Particular Sure stay by Best Western. Definitely would not recommend it to anyone.

Positive: Nothing Negative: Fridge broke and we had to throw away a lot of foodPool was closedHotel needs major updatingThere was no breakfast. They only had cereal as an option that is not the breakfast we paid for. I will never be back.

I'm not normally very picking. I look for a clean room with a fridge and a shower that I can use to work in and sleep in. This room was shockingly bad and I would not use it again. The shower was damaged and falling apart, with a hole in the wall and a false bottom covering up most of the rust and damage but preventing it from draining correctly. It also never got above slightly warm, and I don't normally like my showers very hot. The bed was okay, but the pillows were extremely crinkly and plasticy, which made moving at all super disruptive. The outlets were smashed so only 2 of them worked, there was no iron in the room (they told me they removed them with no further clarification), and one of the light switches was stuck and would sometimes turn itself off. There was also a full inch ga

I’ve been a resident of Solano County for about 5 years, and from time to time I book a stay at this hotel. Until this visit, I’ve never had any issues, which is why this experience was such a disappointment. I believe the hotel is under new management, and unfortunately, many things were wrong during my stay. The phone in the room was not working, the refrigerator was leaking and caused a foul odor in the room, and while taking a shower I unfortunately spotted a roach. Due to it being late at night and during the holidays, I was unable to move rooms. I documented everything and informed a customer service staff member that night, who said she would notate it for management to review in the morning. When I spoke with the manager the next morning, the experience became even worse. She was r

Great economic choice, employee aubrey facilitated quite possibly the best custome service during the check-in process. Rooms are small but well kept with modern amenities. No glory hole but electric charging next door so hay