Hilton Garden Inn Fairfield

This was a last minute decision to book here since it was the most reasonably priced hotel in the area. Our weekend goto is Double Tree in American Canyon. Here was my experience: 1. We got. Check in 1 hour early and i love the convenience of the digital key was ready, went straight to our room. 2. Rear entrance was out of order so we had to walk all the way to the employees entrance. Hallways are kinda dark, floor carpeting looks like it has seen better days, black and gray color motiff. Walls are darker gray as well. 3. Room was alright nothing to get excited about. I booked 1st floor so i can see my car since there were signages in the parking lot about Owner takes own responsibility and parking at your own risk which kinda freaked me out. There were a couple of homeless people roamin

I stayed at this hotel from the night of December 14 to December 15, and unfortunately, my experience was very disappointing. The front desk service was poor, and to make matters worse, the spa was closed early—unhelpful after a long drive when all I wanted was to enjoy the jacuzzi for a few minutes.|The next morning, I was shocked by the state of the jacuzzi—it was by far the dirtiest I have ever seen. Stepping in felt like walking on sand, which is completely unacceptable, so I got out immediately. Additionally, when I tried calling the front desk from our room with a question, they never answered. They only responded after my husband called from his cell phone.|Breakfast is not complimentary and costs $10, but the options are extremely limited and not worth the price. Overall, this stay

Positive: "" Negative: The area of the hotel is not safe. People are loitering and limited parking. Parking in the rear of the building is not safe due to lightning issues and people roaming the area. The hotel rooms could have been cleaner as well.

We stayed seven nights at the Hilton Garden Inn Fairfield, CA, and unfortunately the experience did not meet Hilton standards, especially given the cost of nearly $900 for the week. At check-in, the bathroom was not properly cleaned—there was visible hair in the bathtub. Several in-room items were also not in working order, including a broken office chair and an outdated DirectTV box that did not function consistently. The fitness center was largely unusable throughout our stay. Multiple cardio machines were out of service, and one treadmill would only operate briefly before stopping. These issues were reported but not corrected during the week. Housekeeping was inconsistent. Daily service was not available, and repeated requests for basic items like full towel sets were often delivered

I’ve been a Hilton Garden Inn member for years and have stayed at this particular hotel multiple times. Unfortunately, I would never consider staying there again. The carpets are dingy and filthy, and the prices are incredibly high. The quality of the rooms is far from comparable to what you pay for. To be honest, I was also worried about bedbugs. The common open space was devoid of any freshness. I strongly advise against staying here.