Homewood Suites by Hilton Fairfield-Napa Valley Area

On the second floor and can hear walking above from the third floor. Hotel and the room for the most part is clean, but some areas need maintenance (I.e. some doors and walls need painting and some lamps not working). No casting available on the room tv. The room is spacious with a full size refrigerator/freezer, dishwasher and stovetop. Big bathroom and spacious seating area. Would also feel better if the elevators required room key access to use. Did not get to take advantage of the food offerings (night reception or breakfast) but live that the front desk provides complimentary bottled water. The staff seem friendly.

Positive: Offered breakfast meal for the whole family and the room accommodations was perfect felt like I was leaving in my OWN HOME. Negative: It was a little pricey for the extra day.

Upon guest arrival, check-in, your hotel ensures all maintenance issues are resolved. We're all busy, once check-in, due to time-consuming, your guests cannot move to a different room from unclean room 304. I was there for a work trip and visiting my grandma's memory care facility. However, due to the maintenance issue in room 304, I had to move to a different room, and when I asked at the front desk, one of male front desk, Cleo, Room was available for the next day. My hotel reservation # was 97206103 On 02/08 morning, despite reporting these issues to the front desk and text on 02/07 and 02/08, NO effective action was taken by the female front desk, Ms.Den/ Denis (IDK her name); the female front desk was extremely unprofessional, she did not understand her job description, she refused t

Horrible! Walked a mile just to get to our room, only to find a really strange odor in it. No other rooms available so couldn’t change. Then had to deal with paper thin ceiling and walls , listening to everyone stopping and screaming when we were trying to calm and sleep for our super early rise in the morning. Then the tv in the bedroom had 2 remotes one of which changed the tv to static and never could be fixed. Maintenance gone for the night- so no tv , just listening to elephants and screaming people. Couldn’t wait for this awful night to be over. Wish I didn’t have such an important day after the horrible night.

I’ve stayed at this location recently for weeks at a time and thought it was a good place until a week after checking out I was charged an additional 300$ that they have no record of. When first calling in. About it the lady I spoke with did initially say she saw the charge then when speaking with a manger about it he couldn’t find anything. I also forgot a ring as well I remember taking it off to wash my hands and forgetting to pick it up and they can’t find that either. John the manager was nothing but rude not helpful or empathetic at all that not only did I lose a ring in his establishment and it’s not there anymore but he apparently can’t see the extra 300$ that we were charged. I’ve called numerous times and everytime he continues to talk over me is extremely rude doesn’t apologize n