SpringHill Suites by Marriott Williamsburg

The hotel was amazing! The location was great and easy for everywhere we went, also with many restaurants nearby for dinner. It was so clean and smelled so good! The people who worked at the hotel were very nice! They gave us a bottle of wine for our anniversary, and there was free ice cream in the early evening if you wanted an ice cream bar. And the breakfast bar was great....the best we have ever seen! The beds were comfortable, and there was tons of space in our room/suite. We would definitely stay there again and highly recommend it for others! We were so impressed!

Positive: Quiet area. Nice setting. Friendly staff. Negative: It smelled of a stong cleaning solution. Not bleach but some chemical. Was it masking some issue? IDK. But I didnt like it. Hotel needs a little refurb. New carpet, furniture in the lobby area.

I stayed at SpringHill Suites by Marriott during my trip to Busch Gardens Howl-O-Scream in October. After a long day at the park, I really appreciated having a clean room and excellent service. The front desk staff was very helpful and even brought extra towels to our room when we ran out. I was pleasantly surprised to find that the hotel offered complimentary ice cream and popsicles from 5 to 8 p.m. I have never stayed at a hotel that did that before, and it was such a nice touch. The complimentary breakfast was hot, fresh, and delicious. It was one of the best hotel breakfasts I have ever had. I truly enjoyed my stay and plan to return the next time I visit Busch Gardens.

This was hands down the worst hotel I have ever stayed in my life, and I strongly urge others to avoid it. I was staying here with my wife and kids when I found live roaches in the room. I managed to kill two of them, but I saw one run and hide behind the fridge. I reported the situation to the front counter immediately hoping to borrow roach spray, but they provided no assistance and had nothing available. After that incident, I started noticing other signs of severe neglect, including damaged trim on the door and a very dirty couch. Considering the price was not cheap, the lack of basic cleanliness and service is unacceptable. I truly hope Marriott corporate knows about this and takes immediate action to address the massive pest control and maintenance issues at this hotel.

Stayed here for 3 nights while visiting Colonial Williamsburg with my family. I had looked at airbnbs & condos, but am glad that I settled on this SpringHill Suites. The room size was perfect for our needs... two comfy queen sized beds, a real closet, a "living area" with a couch, a desk nook and a small "kitchenette" (a countertop with sink, fridge with tiny freezer and a small microwave). The hotel has a pool, which was a big hit with my daughter. My daughter also enjoyed the free ice cream in the evenings. There is a hot breakfast every morning, a mini-store with some food/sundry items, and you can also buy beer/wine. Staff was always super friendly from front desk staff to other random staff members we saw throughout our stay. I would stay here again if we come down to CW in the