SpringHill Suites by Marriott Houston Sugar Land

So, I'll try to give you my honest review of this property, not an angry one. I hope this helps others, as we were completely surprised when we stayed at this hotel; based on their prior reviews, we had something else in mind. Let's start with the positive - - We got a 2 Queen suite this past weekend, and we think it was a nice, spacious room. I wanted to give their rooms 4 stars, but I'm deducting one star for having a weird smell outside the room. It felt a bit muggy and damp, but it wasn't bad enough that we couldn't stay. The size was great for a 4-person family, and the room's cleanliness was okay—not great, but for a 2.5- to 3-star hotel, it was acceptable. - Beds were comfortable. Now, let's discuss what really surprised us - - We are a Gold Elite member, and I've never had issues

Booked an overnight stay and I was horrified by the mold I found near the A/C unit, on the walls, covered by the carpet. You could see stains on the ceiling, mold on the shower. I am treating mold illness for over 1.5yr for my child and myself, trying to detox from all the horrible damage the mycotoxins released by mold did to our health, spent thousands of dollars, only to be exposed again at this hotel. Mind you, we never found where the mold exposure was coming from, so very well hidden. I immediately requested another room, which I was given without issues, but even the new one felt like there was mold everywhere, even though not immediately visible. Given my mold toxicity history, I developed high sensitivity to it so my eyes were burning, my nose was congested and I could tell this

The hotel service was amazing! The view wasn't the best but that's ok! The pool was really fun a bit small but kid friendly! 5 stars for me! The hotel even comes with a couch with a pullout bed, and the sheets are in a closet with a extra pillow! Surprisingly the pull out bed was quite comfortable. Definitely recommend for short term or long term trips. The shower was also great! 5 STARS!!! Written by an 11 year old.

Positive: The size and layout of the room was nice. The front desk staff was friendly. Negative: There was dried blood on the side of the nightstand. There was a long hair on the made bed when we first arrived. There were stains and holes in the couch. The carpet was stained. Several light bulbs were out/not working throughout the room.

Booked prepaid for 12/27-12/28. I called 12/27 to see if I can transfer, the lady was nice and told it can transferred and I said I will call again. I called 12/28 around 9am coz I was tending to my sick daughter the night before. But I didnt know about the no show policy. No show policy is not in the rate list when I booked in Bonvoy app. I have no idea there was no show policy until I called today and my second night room is gone. My money is gone WITHOUT an email or text warnings, in todays world of more advance technology. There are NO clear communication or warning about the no show. Miriam and Manager Evelyn is no help at all. No care at all! Miriam make me wait a lot of time in the line. Doesnt sound nice and doesnt know how to deescalate this issue. And why would they assume guest