Sofitel New York

Pros • The room was spacious, and being upgraded to a suite made the stay even more enjoyable. The views were also very nice. • The hotel offers good amenities for ALL card members, which adds value for loyal guests. • The hotel appears to have been recently renovated, and the room design feels fresh, modern, and well done. • The staff in the restaurant were very nice, and breakfast service was impressively speedy despite being à la carte rather than buffet-style. Cons • The card reader in the elevator was not working very well, which was a bit inconvenient. • The location is relatively central, but it is not directly on one of New York’s more prestigious avenues. Overall Sofitel New York is a comfortable and stylish hotel with spacious rooms, attractive recent renovations, and strong se

From the moment we arrived, every part of our stay was met with over-the-top, exceptional service. The staff was warm, attentive, and genuinely kind. It felt as if they were not just doing their jobs, but truly caring about our experience. We were in New York visiting colleges with our son, and one team member went so far as to offer his personal number in case our son ever needed guidance navigating the city on his own. As parents, that meant everything to us. It was such a sincere and generous gesture, and one we will never forget. Breakfast each morning was another highlight. Beyond the delicious spread, we were thoughtfully sent on our way with a small care package. Sometimes croissants or fresh fruit for later in the day. Those little details made us feel so taken care of. The hote

There was a lack of care and detail in every aspect of the premises. Although the staff was generally nice and helpful, everything else was subpar. My room was lacking even the most basic items one would expect in a hotel room. Especially in a 4-star hotel. There was no bottled water for example - not even for purchase in the minibar. There was no iron - only a steamer - so I could not press my own shirt. There was no shower gel in the shower, and it was not refilled even after the room was cleaned. The toilet was not properly secured to the floor, so that, if you sat on it, it would rock slightly back and forth (room 720). There was peeling paint around the premises, and a quarter-inch gap in the drywall between the elevator call button plate and the wall. Now, it is true that I did not r

I can’t say enough about our stay! I’m a very discerning hotel guest. Our room was beautiful and large. We had a living room for my daughter to lounge while I relaxed in the master. Immaculate with stunning views! Service impeccable from the moment you walk in to the front desk, Jose thank you, housekeeping very kind. Great gym we used daily. At the end of our day it felt like home. Also the location is terrific, quiet block close to everything. I will be back. Thank you to the wonderful GM, Mr. Schmitz and Ms. Empereur Uhlrich.

I had an exceptional stay at the Sofitel! The service was truly outstanding—staff went above and beyond at every turn. The hotel’s French-inspired décor and swanky ambiance made the whole experience feel chic and luxurious. My room was beautifully designed, spacious, and extremely comfortable. The location couldn’t be better—close to everything yet peaceful and relaxing. Highly recommend this hotel for anyone looking for elegance, comfort, and top-tier hospitality.