Silverado Resort

Our experience at Silverado Resort was exceptional from beginning to end thanks to the outstanding service from both Jason and Jack at the Front Office. Jason, the Front Office Manager, went above and beyond to help us with our reservation and billing concerns. He was incredibly responsive, patient, and thorough, making sure every detail was handled quickly and correctly. His professionalism and genuine care truly stood out. If I could give him 10 stars, I would. Jack at the front desk was also amazing. He assisted us with such kindness and efficiency, making the check in process smooth and stress free. His warm attitude and willingness to help made a wonderful first impression and set the tone for our stay. We stayed in the Premium Mansion King Room and it was absolutely stunning. Spaci

It was an amazing experience to stay in Silverado resort, even though the weather wasn’t helping. Staffs, especially front desk person, were super welcoming and nice. This resort has peaceful view that I really enjoyed. I definitely will come back for my Napa trip.

Overall the resort is a step into luxury. Love all that the grounds offer from games to coffee shop/store to fire pit sitting areas. A shuttle around the property is available and was a welcome. We stayed in an area with more of a time share vibe. Next time I want to be near the mansion. Great for families, dogs and getaway.

Their customer service is the worst I’ve experienced. I called multiple times to sign up for an exercise class, but nobody picked up. When I showed up at the reception, they sent me to the spa to register, but there was no one there either. Eventually someone showed up, but they were quite rude and simply told me to go to the class, without any instructions or explanation of how the signup process works. In the end, I just walked into a class. Everyone there said they were dissatisfied with the service because everything feels disorganized. Staff keep routing people around, but no one actually helps solve the problem. At least the class itself was nice. The instructor was very patient, even though the staff didn’t help much with the sign-up process or provide extra gear. Both the hotel

Silverado has a beautiful setting and friendly staff. We were awarded an upgraded room, but I think we were upgraded further into a golf course facing suite that apparently Gerald Ford stayed in. We never heard our neighbors and our room was recently updated with a full kitchen and beautiful bathroom. The bottle of wine they give on the house wasn’t our taste, but the gesture was appreciated. Everything was clean and smelled fresh. My only recommendation is to increase the water pressure in the shower, but that is common in most hotels that are water conscious. I’ve stayed here twice and was upgraded into a suite twice. I’d happily stay again based on our positive experience.