Shilo Inns Yuma

Worst situation ever, my partner and I decided to stay at Shilo Inns we rented our place from Agoda, we came around 21:00 to check in but the lady of duty said that rooms are not clean and that she doesn’t have the room for us, we asked her If she can chancel it in the sistem so we can easily get the money back because we are not able to contact no one tru application, she give us the phone number eave we explain her that we are from Croatia and that we aren’t able to call , hour and a half later there are no respond from Agoda. We wen’t back in in the mid time the are several people checking in we started to ask questions , she started to be nervous and repiding that she is the only one in the hotel and that she is not able to leave the desk , she started shouting that is our false that w

Shilo Inn used to be our #1 choice for a place to stay in Yuma, as far back as 2012. Friendly staff, great location, good prices. excellent full breakfasts, nice large rooms, and a huge clean pool. Sadly, everything but the staff has changed since Covid. For breakfast, you now have a choice of two different small pre-packaged muffins and a pot of coffee, if you get to the lobby before 9 am. The rooms are run down and tired; there were two small scruffy towels and a small tube of liquid soap in the bathroom. The hair dryer was missing as was the ceiling smoke alarm. Internet service was sketchy, and the flat screen TV, while it has a lot of channels, was low-res and it froze a lot. The pool is green and closed, but the staff was insistent that it would be open "Tomorrow." We stayed here tw

Positive: pool, hot tub, sauna, exercise room were great, staff was very helpful in resolving issues. Negative: room lacked basics... no soap, Kleenex, and fewer towels than number of guests. The free breakfast... just coffee and vending machine pastry... no fruit, tea, bagels, cereal, etc that you would expect. Toilets not ADA height.

We checked in about 2:30 PM but did not go to our room at that time. After going about our business and eating it was about 9PM when we went to the room. The room was clean, but we had no soap, 1 little wash cloth, no kleenex, no hand towles, and the TV didn't work. When we questioned the lady on duty she said she could not leave the desk and after talking to her supervisor, we were told that we would have to wait until morning to talk to the supervisor. The next morning we were told the supervisor would call us, he never did and when I called he said no discount. My wife washed with shampoo for soap.

Had a a great stay!!! Beautiful view! Wish I had extra time to enjoy the pool and sauna. Alex was very helpful checking us into the room and welcoming!!