Sheraton

You should be absolutely ashamed of yourselves for the condition of this fiasco of a hotel. Broken entry door was the ultimate sign of things to come, the ancient elevators and the condition of the closet of a room that was apparently an upgrade was a joke. Marriott Bonvoy should pull their name from this Sheraton. It needs a complete redo - like the half done lobby. The furniture and dirt behind the nightstands and bed were gross. The bathroom needed to be fully cleaned. I am sick that I had to spend more than $20 a night for this disaster. DISGUSTING. 🤢 luckily we were able to modify our reservation and moved to an another disaster hotel- see my next review. As a born and raised New Yorker, returning for the holiday for the first time in 5 years, you give NYC a bad name.

I would like to express my sincere gratitude to Jose Favian for the exceptional care, hospitality, attention, and sense of security he consistently provides during our visits to the Sheraton Hotel. From the moment we first met, he has been incredibly welcoming, introducing himself and offering valuable advice about the hotel's amenities and safety precautions. Jose has always recognized us upon our return, and we deeply appreciate his concern. On one occasion, when we were delayed, he remained dedicated to his duties until we arrived late in the morning. I am personally thankful for his unwavering commitment to our safety and well-being. Mr. Jose Favian exemplifies dedication and passion for his work, treating us like family and always prioritizing our safety. We are immensely grateful to

The line to check in is absolutely absurd. It costs $6 for them to hold your bag and they have 2 employees managing the front desk and another 2 in the bag check. We waited 30 minutes to check a bag and more than an hour to check in. Then you have to wait in line for the elevator for about 10 minutes. They have only one operating elevator out of the 3. Take your money and business elsewhere!

I wish I could give 0 stars and leave this review! It’s 3 am and we still don’t have our room cleaned. They claim there’s only 1 person cleaning rooms yet the security and front desk seem fully staffed from our check in time. The lobby is full of people who have been waiting HOURS with no where to sit and aimlessly walking the streets looking for other accommodations. The only thing that is saving this hotel is Jose at the front door! He’s the most hospitable thing about this place. - and the bellman Pedro

We waited for over two hours to check in today. They charge you $6 a bag to hold your bags if you get in early, and won’t do early check ins even if you pay for it. The line wrapped around literally the entire lower lobby floor. They wouldn’t even comp anything after all that. They had two employees working at the check in desk area that had eight computers. Also it is under construction so nothing is even open. Such a scam. Avoid at all costs. We are appalled at the attitude of staff and management. They were extremely rude and hostile. Corporate doesn’t care either. Do not stay here.