Sheraton Indianapolis Hotel at Keystone Crossing

Found a bed bug in the pillow and they basically said we brought it! I haven’t seen one before or after this stay Thank goodness! Got bitten up tho! And changed rooms. Sheets had stains and pillows were dirty with stains (inside pillow cases) . Check and make sure guys!!! Gym was nice! Pool was ok but towels ran out and hair all over the floors! Mall had 3 floors and very convenient and nice! Could use more signs from and to hotel and mall. Staff was nice! Breakfast was expensive! I was asked if I wanted coffee and I thought it was free since he asked and had it on every table but it was charged $5.00! Real and honest review. Better off drinking the coffee in the room!

Positive: Very nice. Staff was great. Negative: We couldn?t get our room to cool down. It was hot and stuffy.? me and my teenage daughters both slept on top of the blankets because it was so stuffy. The AC blower couldn?t have blown out the candles on a cake for a mouse. Set it at 63 and only got to 71

For the price I have stayed at better hotels and for less money. When you first walk in you think yes this is nice. The guy that checked us in was friendly but his coworker standing next to him didn’t even have to say anything to show her unpleasant demeanor. Her face said it all. Then once you get to the elevators you start to see some wear and tear. But when I tell you once I got to the room baby I was very disappointed. The bathroom…mines at home is 10x better. The tiles were cracked in some spots chunks of tile missing, spots on the wall were a simple coat of paint would of sufficed, the shower pressure was horrible, the toilet you had to hold the handle down during the full cycle for everything to down. There was one of the wash clothes that had a red stain on it…if you can’t get it c

This place is a joke. I called multiple times yesterday from 1pm to 5:30 pm to request Credit Card Authorization Form so I could book a room for one of our employees. They guy who answered the phone every single time I called (Mike) started off very rude and unhelpful. I asked him what was the process to book a room for an employee if we want everything charged to our company credit card. He condescendingly stated..."Uhhh...you just go online and book the room". So, I reframed & restated the question, and he still gave me a condescending answer, but says I will need to submit a credit card authorization form. I then had to ask him how I do get such form? He then asks for my email which I provided to him, but he kept telling me to pause after every single letter although I was already speak

Really great hotel and fantastic location for shopping and amenities. Little details made this stay more enjoyable such as cookies in the afternoon and attention to detail by the great staff. The food was fantastic. We ordered room service and ate on site several times would like to shout out Blake and Christian the GM for great customer service and for enhancing our stay - we will be back and highly recommend!