Sheraton Fallsview Hotel

This is my first time visiting this hotel. The experience is really great. When I came in and saw the hotel, my first impression was really good, it made me feel very comfortable. The front desk staff were very good, and Isata received us. Her service was very good, her smile was very good, and she patiently introduced everything to me. In the end, she even upgraded me to a room with a view. When I came to the room, I was pleasantly surprised to see the waterfall view The room is also very clean Our whole family loves this hotel very much, and we recommend that everyone who comes to visit the waterfall stay at this hotel. Finally, I would like to thank Isata for receiving us It gave us a great experience I hope you will also come to receive us next time.

We stayed at the Sheraton Fallsview Hotel during our time in Niagara Falls. Check-in was quick and painless, as we arrived after the usual check-in window, and initially we thought we were in for a smooth stay. Unfortunately, that optimism didn’t last long once we encountered the elevators.||The hotel has limited elevators servicing what I’m guessing was our section of the building, and waits regularly exceeded 10–15 minutes, often with elevators arriving already full. After a day or two, we gave up and started using the fire stairs to walk down, which wasn’t ideal with luggage.||The room itself was clean and well presented. The bathroom was a standout - extremely large, with plenty of bench space and a walk-in shower big enough for multiple people. We booked a two-queen room, however the

Positive: The hotel was definitely all about luxury. The view was spectacular from our room. We enjoyed the juliette balcony and the fireplace. The refrigerator was appreciated and came in handy. The beds and pillows were very comfortable. Negative: I felt the parking fee should have been included in the room rate. With all the taxes and parking counted to almost $400/day. This was a splurge trip for us. We only stayed 3 nights. It would have been unaffordable to have stayed longer.

We checked in for a one-night stay at the Sheraton Fallsview Hotel expecting a great experience. We have stayed at Sheraton properties in other parts of the world and have always had excellent customer service, so naturally we expected the same level of hospitality here. Unfortunately, our experience was disappointing. We had brought a cake to celebrate one of the kids’ birthdays and simply needed help adding one more name to it. When we called room service to ask if the kitchen could assist, the response we received was a blunt: “Our kitchen is very busy.” The way it was communicated made it very clear that there was no willingness to help. In the hospitality industry, the way things are presented matters. Even if something cannot be done, it should be communicated in a way that still m

The staff is really great when you can find them. The gentleman at the concierge desk really made the hotel look good because we experienced quite a few problems and he was very empathetic. There were a few times when no one was at the front desk or the bar or anywhere around. The elevators broke while we were there but the staff was great about trying to minimize how disruptive and inconvenient that was for those of us on the highest floors. We found out while on our trip that we were there off season so that did make a difference in the experience because many amenities and places were closed. They view of the falls was spectacular. The restaurant buffet was disgusting. It was absolutely one of the worst things about the trip. They charged full price on a buffet that was half closed. It