Sheraton Atlanta Perimeter North Hotel

Business travellers be aware of this location not honouring Bonvoy benefits Stayed two nights - as Bonvoy Titanium, asked for late checkout of 4pm on first day and was told that the best they could do was 2pm "as per their GM". Thought that it may be a training issue and didn't push it. In the evening, requested late checkout via the app chat and was again advised that "as per the GM, could not allow". I checked the availabilty via the app and they were still selling the room type that I was in. Requested the GM's contact info and asked for an explanation (I had a conference call sales presentation on my last afternoon and would be easier to manage from a hotel room rather than my car). "We do have to limit the number of 4pm checkouts due to housekeeping staff, and room inventory sin

It's an older hotel that's been maintained reasonably well but is showing its age. |The beading leaves a lot to be desired as they do not put a blanket or duvet on the. Just a regular sheet and an extra thick decorative top sheet. |The Sheraton club was nice but had very few amenities. No watter, only Pepsi and a few juices. There was no snacks available.

The management at this property demonstrated a stunning ignorance of federal law when they refused to accommodate a guest with a service animal, citing a "no pets" policy. Service animals are not pets — this is not a gray area. It is a clear requirement under the Americans with Disabilities Act, and even the hotel's own Marriott listing states that service animals are welcome without a fee or documentation. Police had to be called to the scene to explain basic disability law to the manager on duty. This is an embarrassment to the Marriott/Sheraton brand and a failure of basic staff training. Until this property demonstrates accountability and corrective action, I cannot recommend it to anyone — and especially not to anyone traveling with a service animal.

Positive: Convenience of highways and location. Negative: The staff is so rude I have frequently stayed at this hotel, however since new ownership things have truly went downhill. The property is ran down, cheap items and poorly ran by young untrained unethical staff members. Rob/scam they will, hotel employee will.

From the moment my family and I walked into the Sheraton Atlanta Perimeter North Hotel, we were immediately welcomed by Sophie, whose professionalism, warmth, and genuine hospitality set the tone for an outstanding stay. Sophie greeted us with pleasantries and was incredibly helpful, demonstrating a level of attentiveness and attention to detail that truly stood out—especially after having recently stayed at several other properties in the area for work travel. After a full day of flying, this hotel was exactly what I needed. The property was exceptionally clean, much larger than expected, and the beds were extremely soft and comfortable—providing the perfect environment to rest and recharge. Parking was free and very easy to access, which added to the overall convenience of the stay. This