Residence Inn by Marriott Sunnyvale Silicon Valley II

The facility itself is average and the pricing is relatively reasonable — but the biggest issue is the staff’s attitude. From the beginning, their behavior was extremely disappointing, to the point that it was hard not to feel frustrated.When I raised concerns, they kept avoiding responsibility, claiming I had “just arrived.” One major issue was the construction noise from the opposite building around 7 AM, which made it impossible to sleep. It clearly showed how little regard they have for guest comfort.Despite asking for daily cleaning, it was only done after I strongly insisted multiple times. Although they eventually offered compensation for the complaint, the overall service quality was still lacking.One night, around 1 AM, I asked the front desk staff to help with outdoor noise. Shoc

Sadly I did not have the best experience. I love the Marriott Residence Inns but this one seemed a bit run down. My furnace broke, the refrigerator was noisy and the ice maker didn't work. The breakfast use subpar ingredients that tasted off. So, overall I have to give is a lower rating.

Not a four star, a slim two. This is one of those hotels that is either rated high by people who don’t travel much, or has built a huge bank of high ratings when it was great that average out to a high ratings. The good: WiFi was strong and worked well. The staff were cordial|And helpful.||The bad: Door was hard to open as keycard lock has seen better days. The room was old and furnishings outdated. Fridge stunk from being shutoff. The outside grounds were poorly taken care of and the whole place needs a huge pressure washing. I was in a second story room and the wood stairs were rickety from rotted wood. The whole place would benefit from a fresh coat of paint. ||Just sayin there have to be better options in the area….

TLDR: THERE WERE MICE IN MY ROOM!!!!!! The first two nights of my 10 day stay I was woken up at 3 am from a dead sleep (I am an extremely heavy sleeper) to what at the time sounded like someone trying to break in. I was on the ground floor and was traveling solo for work so that’s not the sound you want to hear in the middle of the night. I heard the same sound again during the next evening so I tried to convince myself it was just the HVAC or something (added a video of the sound). The next morning after waking up to the noise again(!!!) I found mouse droppings and saw one had chewed through the side of a bag that had food trash in a sealed plastic container that they opened up and at that point realized it was mice in my room that I’d been living with them for 4 days!!!! Gross!! I calle

This place requires serious upgrade. Our room was dirty with sticky stains on the carpet. Night light was turning on and off without any logic and independently from what we set. Sensor that turns on air conditioning had loud zip sound that wakes you up at night. Our room didn’t have shower curtain and both of doors (entrance and balcony) were permanently jammed and maintenance couldn’t do anything about it. I believe at some point it was a nice hotel but it is not well kept at all