Residence Inn by Marriott New York Downtown Manhattan/World Trade Center Area

We stayed at your hotel from December 24 to December 30, and it was our very first trip to New York City. This visit will stay in our hearts forever, largely thanks to our wonderful experience at your hotel. I would like to especially thank the front desk staff member, Jane. When she found out it was my birthday, she kindly upgraded us to the best room in our category — a beautiful corner room with an amazing view of Lower Manhattan. Her thoughtfulness and warm attitude made our stay truly unforgettable. Jane was incredibly helpful with every request — always quick, friendly, and solution-oriented. That kind of service is rare and truly appreciated. Breakfast was included in the stay, and we loved that it was possible to take food to-go — we often enjoyed it in our room. Housekeeping ca

First let me start with location. Amazing. Quiet street off Broadway and quiet rooms. The front office employees were amazing. But this is where amazing ended. The breakfast is impossible to attend because it is in a room for 100 people when there are 300-400 guests. even getting down to breakfast is impossible since the elevators cannot take all the guests. No attention to any details. Our room was cleaned (bed made), old towels taken away, no new ones left. Out baggage rack was broken, never replaced while we were there even though we asked 3 times.

The location can't be beat as its minutes walking from the World Trade Center, Battery Park (Statue of Liberty and Ellis Island), and excellent eateries popular in New York such as Essa Bagel, Joe's Pizza, and Xian Famous Foods. Couple subway stops are also 2 minutes away. Rooms are showing its age, although it was one of the few hotels in the area that can accommodate a family of 5. Most hotel rooms in NYC can fit 2-4, not 5. It was reasonably clean and the area was very safe just steps from Wall Street. The front desk and breakfast staff were incredibly friendly and efficient. I can't say the same of the house keeping staff. They weren't mean per se, but they weren't friendly either. Breakfast wasn't good, however its steps away from great bagel shops. The prices were high thoug

The location was very convenient. The room was quite comfortable and fairly clean. Breakfast was ok but it was always crowded and there were not enough seats.The bartender, Daniel, is so friendly and makes perfect drinks!

I can offer a unique perspective on this hotel, as I lived here for over two months after my home was impacted by a fire and I was relocated during repairs. Throughout my stay, the entire staff—front desk, lobby, and room attendants—were consistently helpful, kind, friendly, and respectful. The location is outstanding. FiDi (especially this location off Broadway) is impressive, charming, and incredibly convenient to food/bars/coffee etc., with easy access to nearly everything in NYC and even Jersey City. (During winter, take the long indoor walk through the Oculus to Brookfield Place, and check out Eataly). I am grateful for my time at this hotel and for the staff who supported me during such a long and unexpected stay. If you’re considering a hotel in the area, this place truly is a ge