Residence Inn by Marriott Atlanta Midtown/Peachtree at 17th

I was staying here due to family member having surgery at Piedmont Atlanta a mile down the road. It was very convenient! The best part was Melissa at the front desk. Once I told her about the surgery, she was thoughtful and offered a kind word everytime she saw me or my family. It was refreshing to have such a kind person helping us, but also trying to accommodate our early and late check out needs.

Positive: I stayed in a newly remodeled room?it was great! Beautifully furnished with cozy bedding. Incredibly helpful staff. Negative: The bathroom fan stays on 24/7.

Outstanding Service from Rein at Residence Inn Midtown Rein at the Residence Inn by Marriott Atlanta Midtown/Peachtree at 17th provided truly exceptional service during a long-term resident move-in. She went above and beyond to make what could have been a stressful process smooth and manageable. She was especially accommodating and understanding when the resident was unable to use texting, even though the valet system relies on it. Rein listened carefully, communicated clearly, and made thoughtful adjustments without hesitation. She also kindly helped unload items and get everything onto the cart so we could get belongings upstairs easily. Her patience, professionalism, and genuine care truly stood out. Rein’s outstanding service made a real difference, and we are very grateful for her

I never write reviews, but this stood out. I’ve been coming to this hotel for years, and during my stay last week I noticed staff meetings being held in the middle of the lobby. The energy felt tense and oddly performative… serious faces, rigid posture…it’s giving dictatorship, followed by an immediate switch to big smiles and a chorus of “good morning” when I walked through. The politeness is appreciated, but experiencing an internal meeting as a guest felt awkward and unnecessary. A lobby should feel calm and welcoming, not like a front-row seat to management operations. This hotel has done better in the past, and I hope it returns to that standard.

My family and I had the most discomforting and horrible experience at this property. After traveling to the midtown area to celebrate the new year and a family members birthday, we decided to lodge at a reputable property to ensure we experienced comfort, convenience, safety and cleanliness. As a Travel agent and Bonvoy Marriott member, I was proud to suggest the residence inn midtown as Marriott properties have never disappointed. To our surprise, None of these needs were met. To begin, the front desk clerk was extremely courteous and helpful. She checked us all in and gave us all the info for the night. Heading to the elevators we noticed many lightbulbs blown that were supposed to illuminate our path to retreat. Not to mention, The hallway had miscellaneous stains on the carpet. The hor