Renaissance Atlanta Midtown Hotel

Great stay and caring staff. There was a power outage that occurred on our last night. My partner and I met Stephen and Blue in the lobby at 6 something in the morning- impressed that two managers were here that early. Sandy and Paul at the desk was great and offered us muffins and coffee while we waited for the power and water to return. These things happen but having a caring staff like this is hard to find these days.

I had a fantastic stay at this hotel! The location in Midtown is perfect. The lobby was incredibly cozy and inviting, setting a great tone right away. Every staff member I encountered was polite and went out of their way to be accommodating. Our room was spotless, and the city view was absolutely stunning. We didn’t have any issues with noise while we were there. The hotel was very quiet. Although I didn't have a chance to try the breakfast, the food from the hotel restaurant was delicious. I would definitely choose this hotel again if I return to Midtown Atlanta.

I want to start this review off by stating we traveled over 4 hours to get to this property amd had been communicating at the beginning of the trip with the on ground team on the app of estimated arrival time which was well after check-in (typically @4:00pm & we arrived after 9:00pm). The front desk employee (Autumn was the rudest person I had ever encountered for a hotel property) from the moment we arrived she acted if she was shocked that we had booked the Penthouse Suite and then things went down hill to not having the room cleaned to telling me they could verify the card the day of prior to me arriving to changing my reservations to a small room for my family of five and thought I was going to except that vs the Penthouse Suite when we needed the space because housekeeping failed to c

This was my first time in Atlanta and ALL the staff at the Renaissance Atlanta Midtown were fantastic, hospitable and welcoming. I was in town to visit friends from college who moved to Atlanta after graduation and this hotel made the visit even more special. Being able to have a comfortable, welcoming, and safe place to relax and dine in between exploring the city and spending time with friends was perfect. The hotel was very clean, had a great scent throughout the lobby and rooms, and staff service was impeccable. I unfortunately did not get the check in associate’s name but they were fantastic and explained all hotel amenities and ensured my satisfaction throughout my stay, the Rowdy Tiger staff were also great. Shout out to Bri, Cristobal, Bobby and Brandi for making my stay the best!

I don’t understand how this place has so many good reviews. The room is clean and neat(so cheap mattress), but not the customer service I experienced. The first thing I was told as I stepped into this hotel was that “hot water is not running.” The receptionist had an attitude while I was checking in. I got a twenty something discount card for a meal. That was only because I asked for it. She would have not offered it. The next day, it was a different lady. She acted like she doesn’t know what’s going on with the hotel issue. She asked me to check the water if it’s fixed or not. She didn’t even know if the issue was solved. The two black ladies I spoke to do not have good customer service. Also, housekeepers NEVER came to the room to clean. We had to ask for towels and water bottles everyda