Regency Suites Hotel

Our experience was superb! The building was easy to find, good off street garage parking, clean and neat lobby. At front desk Nicole went out of her way t provide an excellent experience in a pleasant and friendly manner. Check in was easy and seamless. Throughout our stay she provided superior service assisting us with our needs.|Kerry C. at breakfast was the most helpful, courteous, friendly, personable individual who i have ever encountered!! She went out of her way helping my wife who has some mobility issues to obtain a wholesome, vegetarian , nun-free breakfast , all with the most pleasant and friendly manner! She deserves all the recognition, praise, and a large raise for the pleasant and efficient service she provided. |All the staff was friendly, courteous, and professional! T

We were aware of the bad reviews but decided to book a 3-night stay anyway due to its location. These bad reviews are true unfortunately. Old hotel. Subpar services. Digital key not offered. TV remote didn't work (probably out of battery). Selected few at the front desk were nice but others were just cold. Never said hello. I said good morning to the breakfast lady only to be ignored as if I didn't exist. Parking for "$30" a night became $35.10 on the final bill without an explanation on where the extra $5.10 per night came from. $30 was already pricy for a sketchy and cramped parking lot.

I was visiting during the holidays and the hotel was being renovated, so maybe the usual days are better. That said, as far as the facilities, it was clean and well kept. There were holes in the shower curtain and a few on the edges of the extra blanket, but both were clean and usable, leading me to think they're awaiting replacement after renovations are done. The staff was quite nice during my few interactions with them. The parking garage, however, was tiny, cramped, dirty, and not at all what I would expect after having paid the $18 per night. It was definitely the low point. Still, all things considering, after the renovations are done, I would give this place another chance if my usual spots have no room.

We stayed at this hotel during our college tour. We had 38 people with us. During breakfast one the staff Ms. Kerry was super helpful with serving our students. She managed the Belgian waffle machine well to ensure all of students received waffles. She even returned the next day to serve us after telling us she was going to be off. ||The evening security was helpful in making sure we could keep an eye on our students during the evening.

My wife and I have been here for a week and have exceptionally pleased with the service. All of the staff has been professional and friendly. Carrie, who manages the breakfast offering each morning has been especially accommodating. She always greets us when we come down and answers any questions or addresses issues quickly and professionally. Our son lives in Midtown and when we visit, Home2 Suites will be our first choice for a place to stay.