Red Roof Inn Williamsburg

Front desk clerk was absolutely insufferable and rude. I told her we had 2 couples and 2 children. She allowed us to check in and ran my credit card, let us go to our room, then waited outside for us to start unloading our car (in the cold, with two small kids) to march down with a smirk and inform us we were over fire code and had to vacate. If handled properly, it would have been a completely understandable mistake, but seems like she was competing for a prize in the self-righteousness contest that no one told her didn’t exist.

It was ok for the price and location. Rooms were clean but the pool is down for maintence and wasn't stated on the website. Breakfast was bad toast and bagels. The beds were hard as a rock and the room was bright at night being their are lights outside the windows and not the door it was darker during the daylight hours.

We just rescued a pooch and saw that this hotel has no pet fee. So we jumped on it. And the price was great. Well, our new dog that has anxiety, and after being walked for almost an hour, went into the room and peed on the bed. We asked for new bedding and Jennifer was so amazing. She was super understanding and said these things happen. She couldn't have been more kind. I would stay here again for the no pet fee, location, great price, and because Jennifer was so amazing. More places need employees like her!

Positive: "" Negative: Bed was hard. Lots of water damage in the room that was poorly painted over. Peeling paint. Broken tiles in the bathroom.

Took my son on a little history tour. He loves history and we needed to do this on a limited budget. Booked a room, didn’t check in until late. HAIR in the BED and MOLD… not just a little bit, I’m seriously allergic and started having an asthma attack. I grew up riding horses.. I’m not a prude… this was BAD!! They REFUSE to refund my money!!!!!! I’ve never had an issue with Red Roof…. They NEVER get my reservation again.