Ramada by Wyndham New York Times Square West

We were in a basement room, which I wouldn’t care too much about normally. However, the maids and cleaners are based down here too and work in the basement. So from 7am to 8pm you hear them cleaning and moving rubbish bags. The rubbish bags are dumped all over the basement and it wasn’t a good impression especially when blocking fire exits. The basement had a musky smell, but saying that most of the hotel did. It was quite bad. The rooms were old and abused, from exposed wires to toilets physically moving. The place was not in good condition, the heating did not work very well and was very loud when it did work. The place easily lost the heat meaning that you’d wake up freezing in the middle of the night. The Included breakfast was better than expected and handy to have but with a choi

So if you are staying in this hotel is because you wanted to save some money and it’s alright. The rooms are small but they are fine and clean. I have no complains about any issue. The breakfast is ok to decent and the staff is nice. The only thing that was kinda bad was that you will find a lot of homeless just outside the hotel, also a lot of trash. But if you don’t mind that, you will have a nice and cheap stay in NYC

So this is how I would break this hotel down If you really care about being central above everything else - this is the hotel for you. However, if you care about comfort, cleanliness and appearances of the room and hotel - stay away. We were stuck in the basement - right across the staff bathroom. The room is old and falling apart. It smells terrible and so does the basement. I don’t know which genius thought it wise to stick guests in the Basement with the cleaning staff. Room is also by the elevator so you hear everything going on. I have stayed at close to 100 hotels in my lifetime. This is hands down top 3 worst experiences in my life.

Person at reception is very deceptive and tried to trick us with prices and said it’s only business. Maybe that’s his understanding of business but does not know how honest business is conducted. He initially said there was only one room available and it was the suite but when we negotiated he gave us a different room and clearly gave up his position of saying only 1 rooms was available. Complete waste of time. Horrible

The location was the only redeeming quality of this hotel. The bed sheet had dried blood stains, upon requesting the manager to change the sheets, he said he didn't know when his "guy" would come to replace it and hung up the call. The room was not supplied with sufficient toiletries and the iron was dirt and stained clothes. Lesson learned won't return. The view from this hotel is ok a parking lot , nothing great.