Quality Inn & Suites Salt Lake City Airport West

Ground floor room as we had lots of bags. Reserved 2 nights but had to leave a day early because of the flights being full the next 2 days. Wish we could've stayed, but due to circumstances wish we could've got a refund for the one day. it was nice to be close to the airport.

The receptionist was extremely rude. We arrived at the hotel around 2:15 p.m. and informed her that we had a reservation. She repeated twice that check-in time was 3:00 p.m. I fully understand that we arrived 45 minutes early, and we never demanded early check-in. We simply let her know we had a reservation. If the room wasn’t ready, that would have been completely understandable, and she could have said so politely. Instead, she acted as if she were doing us a huge favor by allowing us to check in early, which was unnecessary and unprofessional. Because of this experience, I will not be staying at this Quality Inn again.

After such a long journey, I missed my Delta flight, and when I arrived at the hotel, Yamel and Paola were the kindest and most efficient people I could have encountered. Their attention made me feel comfortable and safe. They also helped me fix the heating. They truly provide outstanding service and treat people with great care and kindness.

Due to a delay caused by Delta Air Lines, I was provided with a hotel voucher for accommodation. However, Delta issued the voucher without confirming hotel availability, and when I arrived, the hotel was already fully booked. Despite this situation, a front desk staff member named Yamil went above and beyond to assist the guests by arranging alternative accommodations. In addition, I accidentally canceled the voucher myself, and Delta was not reachable from my international phone number. Even so, Yamil personally contacted Delta on my behalf and worked diligently to find a solution. I am deeply grateful for her kindness, professionalism, and genuine willingness to help. I truly wish her all the best and many blessings.

Outdated and not friendly faces. The desk seemed to be occupied with other things. The hotel seemed pretty empty and we found out why when we went to bed. The mattresses were hard and room not too clean. Breakfast in morning was not too appetizing. There are better options in the area