Quality Inn & Suites near Six Flags East

Had bed bugs! My son woke me up around 1 am Sunday saying a bug was on his face, I trapped the bug in a cup and took it down to the front desk, the moved my room to only have them and roaches in the 2nd room. The 3rd room was clean. By Sunday evening my son couldn’t open his eye. He had to go to the er He is highly allergic to bed bugs. I had to take him back to the dr 2 times after the er. And missed work and he missed school, luckily with medicine his swollen eye went down. I called the hotel for a refund due to everything. I was told a manager would call back and they never did. I reached back out multiple days in a row just to be told manager was aware of the situation and my calls, he would reach out sometime. Still almost a month later nothing!

When I arrived, there were lots of people on the outside. I think it was like a camera crew or something, but they were there all day running in and out of the hotel. When I walked in initially, there was no one behind the counter and so I stood there for a while before calling the number, and then eventually I saw someone step out in the back and I had to call out to her so that she could come up front and check me in. My first room smelled terrible. So I sprayed everything down with Lysol, but then decided I just didn’t want to deal with that smell, and the overall look of that room was just unappealing. So, my boyfriend and I went back down maybe 30 minutes later after we checked in and requested a different room. The girl who checked me in was there but then also a guy who I assume was

The accommodated to everything that we asked, the rooms were clean and the breakfast was amazing. Super cozy for a romantic getaway or just for traveling. I would recommend 10/10.

Tried to charge us $100 twice then $50 but never gave us our deposit back. When we called they claimed the accident on the bed (that many females wake up to some times) was why they were trying to charge our card again and that we couldn't get our deposit back because of it. No where in any online ad or agreement I signed was such a charge and its amount would be done if such a thing or and accident that is fixable would occur. And the accident was not that big of a deal. Nothing was damaged beyond repair or proper cleaning. DO NOT GET YOUR MONEY STOLEN BY PAYING MORE MONEY THAN IT'S WORTH. $60 was the deposit by the way. And the photos are clickbait. We've been to better for the same price and cheaper if any deposit. Didn't even give me my points and I'm a Platinum Member so I know better

Really enjoyed my stay! The room was cozy and clean, and the bathtub made it even better. Breakfast was fresh and tasty every morning. The staff were so kind — felt very comfortable here!