Prentiss House by Thatch

Nice hotel near to lots of goings on. Adjoining rooms convenient. good price for the two rooms. However: Room 20 (room next to street): Toilet did not work. no way to get a hold of anyone to fix it. We emailed, but didn't get a response till the next day, and I was not checking email regularly (vacation!). Husband had to fish around in the toilet and finally got it working. I did get a call from someone from the hotel at 1:00am on Friday night - she didn't realize it was the middle of the night - where was she and why didn't she realize this? Its her job (hotel business!) Smoke alarm broken and hanging from a hole in the ceiling (see photo) Doorknob broken and found on floor (see photo) Heater made very loud noise when turned up - impossible to use at night Same problem with drain

A staff-lite gem almost on Mass Ave. in Cambridge, near Porter Station. Quiet and sereen. Pleasant spacious rooms, great common area and excellent Nespresso. Parking in the basement. And excellent service and swift responses. Will come back,.

Delightful stay at Prentiss House! Responsive and kind service. Immaculate, stylish and cozy rooms. Best coffee bar ever. Perfect location with easy access to transit in a cool hood, located near awesome breakfast and hip dinner spots. Good value for soft luxury.

I think the idea of a staffless hotel is great… in theory. I had no qualms booking for that reason , however in practicality it was no up to par. Our customer service experience was quite poor. Booked through Airbnb and saw that there was parking available on site for additional charges , however it was not clear that this is the ONLY parking for at least a mile. We spent an hour trying to find a spot that was “permit parking only”, since it was outside of “business hours” for the customer service of Prentiss House. Finally we texted the emergency line and literally never received a response. What is the good in having an emergency after hours line if it doesn’t actual respond? Finally we reached out via Airbnb and were redirected again to someone who said they couldn’t help us and then ev

Our stay was even better than I imagined! It was better than described. We had college visits at Harvard and MIT and this was the perfect location to do that. Plenty of places to eat and explore nearby. If you have a car, the covered onsite parking is nice and affordable. It’s great having a reserved spot as street parking is hard to come by. The home was beautiful and our room was exactly what we needed. 10/10 recommend!