Park Terrace Hotel

The room did not have a real bathroom door. This is a dealbreaker. The hotel was absolutely lovely otherwise. Staff was fantastic, location was great, bed was comfy. But bring back real bathroom doors. It was not a comfortable stay sharing a space where the toilet and the bed are mere feet apart and not separated by a full and actual wall and door. A sliding glass barn door is not an acceptable feature for a bathroom. It’s a shame, because it was otherwise such a great stay.

My room was located on the sixth floor, which was adjacent to the restaurant. As soon as you come out of the elevator, you would smell the sewage and when I went into my room, the smell was even much worse.I went downstairs told the front desk about the smell. They said they look into it. Nothing was ever done when I Explain the situation in the morning at the checkout they said we have never heard about this. We tried to contact you. They had no records of ever contacting me and I never received any information from them.

Overall, our stay at the Park Terrace Hotel was good. The room was compact and the view wasn’t anything special, but everything was clean and the bed was very comfortable. The location is great if you’re happy staying in Midtown, and the Bryant Park winter market nearby is a lovely perk. Our biggest issue was the front desk. We asked about upgrading our room when we arrived and again a couple days later, and we were fully prepared to pay for the upgrade. Both times we were told someone would call our room phone and our cell phone to show us an upgraded room, but we never received a call, voicemail, or follow-up. At checkout, Yovanni was openly rude and scolded us for being “MIA.” We explained that we had come down to the front desk and also waited in our room, but never heard anything. He

We had such a wonderful stay, especially thanks to Miguel. We visited around Christmas and he made it so special. He wished me a Happy Birthday and surprised us with champagne in our room along with a thoughtful note. When we left, he gave us a beautiful ornament for my boyfriend and our family which meant so much to us. The location is perfect and close to everything. The lobby was stunning with a gorgeous designer Christmas tree and wreaths. I would absolutely come back for the service and the location. I highly recommend.

Beautiful setting and perfect for a meeting hotel. Calm, relaxed, with an excellent staff. Impeccably clean. I especially liked the ease of managing the lights in my room. No guesswork needed. I'd stay again a heartbeat. I appreciated that water bottles were available on each floor with a mini hydration station to match. The gym doesn't match the hotel (equipment needs an upgrade) but that was a minor issue.