Park Central Hotel New York

I recently stayed at Park Central Hotel NYC and was unexpectedly charged a smoking fee after checkout. I am a non-smoker, and the individuals I traveled with are also non-smokers. We gladly signed and agreed to the hotel’s non-smoking policy at check-in because we specifically chose and appreciated staying in a smoke-free environment. At no time during our stay did anyone smoke in the room. I was informed that the fee may have been triggered by a detector; however, the only device used that could have produced heat or airflow was a Dyson hair dryer. There was absolutely no smoking. I have contacted the hotel multiple times to dispute this charge and request a proper review, but I have not received a clear or helpful resolution. It is extremely disappointing to be charged a significant fe

My family and I have been celebrating my son’s birthday every year the past 5 years in New York. A few years ago we started staying at the Park Central Hotel New York and wouldn’t stay anywhere else! We travel from San Diego, California and usually travel on a red eye. We came in contact with the Customer Service Manager Betty a few years ago and she helped us during our stay and made my son’s 21st birthday so memorable we all agreed we didn’t want to stay anywhere else. This year was no different! We always come in January and this time we brought another family member (from Seattle) since she heard about our amazing experiences and Betty did not disappoint! We received first class service! The Park Central Team treated us like royalty and the food and ambience was perfect! Thank you to B

This place is an easy 1 star. This room was nearly $500 USD a night and it was a wreck. I originally thought the brown paint on the mirror was a design but it was literally the wrap inside completely fallen apart. The bathroom window was taped with some cheap film that was peeling back. The counter space had a ton of stains. The room was EXTREMELY outdated and needs to be rebuilt in every way. I paid for a corner room to get a nice view and the outside of the window was so dirty you couldn’t even see it entirely. This issue is well beyond one person. This is an upper management issue that isn’t putting the money towards fixing up the rooms clearly and hoping it sweeps under the rug. I emailed them directly first almost 2 months ago and never heard back even with a follow up. Don’t book her

Clean and quiet, I spent 5 days without leaving my room, it was comfortable. The hotel restaurant and bar are beautiful and elegant. They just need to replace the TVs and cable, a minor thing since you're there to relax. The beds are comfortable ✨️👌 I paid a good price and received more than I imagined They're not buffet breakfasts, but a croissant and a coffee can brighten your day 👍

We stayed in mid February 2 adults 2 children on a double room. To be honest, the hotel is very good for the price you pay, where the hotel is. The room was clean, bathroom was clean, beds were comfortable, heating system worked, hot water worked, and elevators worked (checking on some of the complaints I did read on other comments). I booked before reading the reviews and I was almost cancelling, but since the pattern is that people with negative experiences tend to post more, we kept our reservation. The room was ample for Manhattan on that price range (even with a working desk that we needed!). The gym was good (peloton bikes, rowing machines, treadmills, free weights... Clean and taken care of), there is an option for fast breakfast at the hotel, but PLENTY of amazing coffee shops in 5