PALM BEACH Waterfront Suites

Room 109 from February 11–14. I paid nearly $1,000 per night and experienced several serious issues during my stay. My two guests were denied entry to the property despite me being a registered and fully paid guest. I was treated as if I was being dishonest, which was humiliating. We waited for management to resolve the issue, but no proper solution was provided. The bar service was also below standard, with poorly prepared drinks, and the pizza served on the beach was completely burned. I attempted to contact management after my stay, and my call was never returned. I am requesting a formal response regarding how this situation will be addressed. I can provide receipts and confirmation of my stay if needed. I look forward to your prompt reply.

This is a wonderful spot for r&r. My husband & I had a one bedroom apartment. This is clearly an older establishment, but very clean - no weird odors. It was complete with eat in kitchen plus separate dining area, living room, bedroom. & bath. Sliding doors from bedroom & living room open to balcony (we chose 2nd floor) for amazing views of the inter coastal waterway! All was spacious - balcony had 2 lounge chairs, table & 2 more chairs. Plenty of towels in the closet & the resort loaned us chairs & umbrella for the beach. No restaurant on site, but across the street you can walk to Atlantic Ocean and Benny’s On the Pier (serving breakfast, lunch & dinner). There’s parking across the street if you prefer to drive. Our 1st night we ordered Thai food that a local spot delivered, next we wen

I really enjoyed staying here. The staff was outstanding. I was not going to be able to get there until after 5:00 p.m. and the office manager was going to be gone by that time. However, she put the key in the box for me so that I could stay in my reserved suite. The apartment suites were kept very clean and has everything that you could possibly need. Very quiet and relaxing. I recommend this place to everyone. I definitely give them five stars all the way and always will!!!

The place has a look and feel of Motel 6. The cleaning is not up to standards for these COVID times. Doesn’t look like frequently touched surfaces, telephones and TV remotes were cleaned, much less disinfected. Closets are dirty and their floors are gross, furniture not dusted. I feel disgusted to unpack, never mind putting my clothes in those closets and drawers. The dishwasher is rusty, I wouldn’t use it. The dish drying rack was dirty. The carpets are old, dirty and stained. There is a huge dead insect on the floor in the powder room. ||The swimming pool is tiny, no room for adults if a kid is splashing there. ||The bed linens are clean and white, but headboards are dusty.||So if RCI doesn’t move us to another resort, I will clean, disinfect and dust the unit and make the best of this 7

We arrived here after the madness of Miami. What a welcome sanctuary this place was. Friendly staff on arrival at check in. The condo was excellent value for money, spotlessly clean, which arriving amidst the coronavirus certainly put our mind at rest. We had a ground floor condo number 107, amazing views and the perfect place we would have liked to stay in isolation! Didnt really use the facilities on site, just happy to chill outside on the patio which was well equipped with sun loungers and chairs. Would return back here in a heartbeat.