Palace Inn Baytown @ Garth Rd

Horrible experience. Do not stay here if you have other options. Everything in our room was broken. The bath drain didn’t work, and their “solution” was to plug it with a towel. The problem was—they didn’t even have towels or pillows available to give us. The TV was also broken. I didn’t expect luxury since this is a 2-star motel, but the basic standards weren’t even met. On top of that, the staff was rude and unhelpful. We were even asked to pay extra for things that should be basic hotel services. For the rate we paid, the experience was completely unacceptable. They did nothing to accommodate the issues in our room. I’ve stayed in cheaper and worse-looking places and been treated far better. Save yourself the frustration and book somewhere else.

Stayed here overnight after a fight with the hubby. I was expecting nothing special, but the room was clean, the linens were fresh, and the desk clerk, Lana, was very nice. She made sure that I felt safe and comfortable. I thought this room was a very good value for the price I paid.

My husband and I stayed at Palace Inn Baytown when we had to leave our home due to mold. Staying at Palace Inn the beds were comfortable. I felt the price was reasonable. The staff were polite and friendly. Although we never went to it they do serve some type of breakfast in the mornings. A few issues:- 1.) In the room we stayed in the remote wouldn't control volume and it was loud. 2.) The tub was extremely slippery, that we ended up going to purchase a non slip bathtub mat from a store. Other than that it was a good place to stay. We had a microwave and a mini fridge in our room. One time we had to call for towels and washcloths as the housekeeping took them out and forgot to replenish them, but it was immediately addressed. If I had to stay again in motel or hotel again in my city,

It's a good location. It didn't meet expectations and I'd probably never rent a room here unless I had no other choice. They also double charged us. The room was dirty upon walking in. The sheets had holes from cigarettes from the other guests before us. The floor needed to be swept and everywhere smelt of mold. The jacuzzi tub was dirty and black specs were coming from inside the tub. The actual bath tub was brown from old dirt like it hadnt been scrubbed. There was no handwashing soap in the bathroom. The smoke detector was hanging from the ceiling.

Booked online. Showed up 7-8pm. Guy was watching TV; looked like great movie. He had no interest in looking up my booking. Finally came to window, an unpolitically explained that it was for another place inn. I asked if we could just switch to his location, he said no an walked away. I asked for a manager. He explained he’s the owner an I would have contact an agent Thu my online booking company…. It was the worst customer service. Stay away from this place…. Pay extra a save yourself the pain of a very poor management/ownership team….