OYO Times Square

Front desk and maid service was very good and even the maintenance staff were very pleasant. We were not happy with the room, the bed, the amenities and towels. I reserved a room with a king bed, didn’t receive that. The bed was a full size at best and was very thin and on a wobbly bed frame with support springs. The room was small (will give that part a pass as it is NYC), no closet to hang clothing… just some wall hooks. No in-room ironing board or iron, no dresser, no mini fridge as one would expect in even a basic hotel room. The walls needed to be cleaned or at least wiped down on occasion. It felt more like a European hostel type of room that certainly was not worth the $1700 I paid for a 3 night stay. The kicker was the really cheap, very worn, white towels with very very low threa

Unfortunately, our stay at this hotel was very disappointing. The room where I stayed with my children had neither a wardrobe nor a dresser for clothes. From check-in to check-out, we had to keep all our belongings in our suitcases. During our stay, the bed linen was not changed even once. The room was vacuumed only around the edges, just enough to make it look superficially clean. The overall cleanliness was far from acceptable. The reservation was for three people, but we were given only two small towels. When I asked for an additional towel for the third person, I was told that there were not enough available. In the bathroom, we had to wait about 10 minutes for hot water in the shower. Even worse, the bathroom was dirty, and during cleaning the staff used our body towel to wipe the

And if I could give it a O I would!! When we initially got there, they had overbooked themselves. So instead of giving us the room, we paid for. We were put in two separate rooms on the fourth floor. It was 20 degrees outside. The room wasn't much warmer. I had the heat turned up to 80 . But the actual room temperature was 58 degrees. We removed to 3 different rooms in two days. We very quickly found out that the right side of the hotel heating system did not work. You can even take a shower it was so cold!! Let talk about how runned down and filthy it was!! We paid over 400 a night!! We expected so much more. The last room they put me in on the 9th when I shut the door, the lock to the room fell off!! I have my young daughter with me on this trip. Safety was a big concern! This was unacce

Positive: The staff was nice. It was conveniently located Negative: My first room was not clean with huge amounts of hair in the shower. It also had the smallest window I’ve ever seen.I was moved to a cleaner room, but it was still not very clean. The bathroom bad been poorly renovated and the bedroom was not a 4-star

We had the biggest room in the hotel :) it was very clean tidy walk in shower air conditioning worked well we came in nov and coming back next year tv worked The rooms were cleaned daily with fresh bedding and towels the bed was a little uncomfortable but more than satisfying to our needs . Maria front desk..what an absolute delight she is so helpful and friendly we cant thank her enough all staff knowledgeable helpful pointing us im the right direction kept our luggage safe for our last day The only small thing we weren't informed of before coming was the 500 dollar holding fee that was a shock and came out of our spending money. But overall great experience