New York Hilton Midtown

Elevators are awful. Have to use service elevator and those are slow and crowded too. Wait for elevator was never less than 3-4 minutes We stay at the New York Hilton Midtown every year when we come to visit our son, and we’ve always enjoyed the hotel. The location is incredibly convenient, and the staff is typically friendly and welcoming. It’s why we continue to return. That’s why it’s disappointing to have to write this. During this stay, there was an accident in the room that required the sheets to be changed due to soiled bedding. When I contacted housekeeping, I was told nothing could be done until 4:30 PM because of a shift change. I fully understand that operational transitions happen. However, sanitation issues should never be delayed due to staffing logistics. Clean bedding i

⭐️⭐️⭐️⭐️⭐️ Staying at the Hilton Midtown NYC was an exceptional experience from start to finish! The location is unbeatable—right in the heart of Manhattan, just steps away from iconic spots like Times Square, Rockefeller Center, and Broadway theaters. Check-in was seamless, and the staff went above and beyond to make us feel welcome and accommodated. Our room was spacious, spotless, and offered stunning city views that truly captured the magic of New York. The amenities were top-notch, including a well-equipped fitness center and comfortable lounge areas perfect for relaxing after a day of sightseeing. Dining at the hotel was equally impressive—delicious meals, attentive service, and a cozy atmosphere. Every interaction with the staff, from the front desk to housekeeping, was friendly,

Positive: "" Negative: The bathroom in my room was in deplorable condition. The shower would not drain and the toilet would leak onto the floor causing a major sanitation issue. The towel rack was barely hanging onto the wall. For $---a night, I expect better.

The location is honestly the only positive thing I can say about this hotel. I am here for four days while undergoing a transfer at a local fertility clinic, so I intentionally booked a King room so I could rest comfortably during that time. When I arrived after 9:00 p.m., I was told my room had been given to a family who decided to extend their stay — despite the fact that I had already paid roughly $1,400 for my reservation. I was then told I was being “upgraded” to a room with two double beds on a higher floor. I’m not sure how being stuck in a double bed for four days qualifies as an upgrade. After asking if a queen bed was at least an option, and after waiting quite a while, they eventually assigned me a different room. Unfortunately, when I entered the room after a full day of tra

We traveled to NYC to watch The Christmas Spectacular at the Radio City Music Hall and stayed at the Hilton for the night. We loved the location as it was within of 5 minute walking distance of literally everything there is to see at Christmas time. Our room was quite spacious and clean with two full beds and a nice view. Staff was friendly and I loved that you can get there early and check in your bags so you can go explore before check in time as we arrived to the city around noon. Also loved that there was parking on site. We used the valet so you pulled in, got everything out you would need, they give you a card with a number and you walk into the doors and right to the luggage storage area. The elevator system is insane and that's my only complaint. I've never stayed in a hotel where