NASNI - NGIS Check-In

When checking in Ms. Marylou was very rude. Her condescending tone and gestures were directed towards me and also other customers checking in at the same time. I have travled to Coronado before and had the opportunity to say at the Navy Lodge North Island (NLNI). Every time it was a great experience. This go around when I booked a reservation, I was informed all lodging is required to be booked with Gateway (NGIS) before seeking accommodations with NLNI. Understanding NGIS is now the primary booking location for active duty military does not equate to the staffs inability to be professional.

All the staff are very friendly and provided excellent hospitality while I have been here. They accommodated me at the last minute and made it extremely easy to access everything I needed while I am here. I have given five stars for this reason. The buildings have no elevator, but there are only 3 floors. The queen suite has a kitchenette and a living room. Free wifi as well. The buildings are older, but we'll maintain and clean and there is plenty of parking.

This is where you check-in for the Gateway now since they moved it. Spent about an hour looking for it since the signage and lighting is poor. Plus all the other NGIS locations are outdated. Hotel room was fine, no gripes. Had a few more bugs in the room than I’d like but otherwise it was clean and spacious.

Very friendly staff and nice clean room but minor things that won't let someone comfortable like rust