My Place Hotel-Lubbock, TX

Hotel desk staff was friendly & professional. Hotel common area appeared to be clean, with no odors. No breakfast was provided, but coffee bar was adequate for us. Hotel is pet friendly, and our room did not smell clean. Hotel staff needs to do a MUCH better job deodorizing rooms. Would be ok if you're traveling with pets and don't mind the smell of the LAST guest's critters.

My Place Hotel in Lubbock is nothing like my welcoming, inviting personal place at home. If you’re looking for a hotel that has one job, providing customers with a place to stay, and fails at that singular job look no further! My Place Hotel cancel rooms last minute, after confirming their availability the day of, just to make a few extra dollars on a game day (which I was initially shocked they would admit to this but after the experiencing the poor hospitality at this establishment I am unfortunately not). This hotel is about as likely to provide you with a place to stay the night as that toxic ex, who almost everyone has had the unfortunate experience of going back to after cheating, and then expecting them not being unfaithful again. News flash: just like the ex will cheat again this h

Positive: Nothing Negative: Washer and dryer’s , pool, elevator, were all out of order!!!

After calling to confirm our reservations, we drove 9 hours out into the middle of nowhere Lubbock, only to find out that this fine establishment decided to cancel our two rooms and sell it to another buyer at a higher price. Perhaps a cheaper room was reserved? No. Was a voucher provided? No. Did they recommend another hotel nearby? No. Did the manager personally reach out to us with an apology or explanation? No. Has anyone in a leadership position attempted to contact us to rectify the situation? No. Instead, we had to book at a nearby motel for an inflated rate as the entire town was booked for the Tech game the following morning. 2-Star hotels are 2-Star hotels for a reason. They will gladly leave you stranded in the middle of nowhere if it means they can make a few extra bucks. Plan

I am disappointed to say that I have stayed at this hotel a few times when traveling to Lubbock, but that will never happen again. After recommending this hotel to my kids as an affordable option to stay this past weekend, I am disgusted to see how they were treated. My kids (all young adults) were so excited to travel to Lubbock this weekend, and create a nice family memory, as they all live in different cities now. They booked this room months in advance, wanting an affordable option. They are all young adults & traveling on a football weekend is not cheap. After driving for hours, their rooms were canceled suddenly by the manager, as instructed by Vicky. My son had spoken to the manager earlier that day, who confirmed they were set, which Vicky was aware of. What my kids thought would b