Millennium Premier New York Times Square

We have had a very nice experience at this hotel! Yes, the rooms are older but very nice and roomy with big windows. The bathroom is huge! They have nice robes to use if you need one! The beds and pillows were very comfortable- we slept so well- this is usually not the case for me at other hotels! The location is perfect being so close to Times Square and the street in front is not crazy which is so nice when tou are trying to wait for a Lyft ride. There is a big window in the lobby you can watch for your ride if the weather is bad. The housekeeping and front desk ladies were very friendly.

The location was perfect - around the corner from Times Square. We were fortunate to have a White Xmas and what topped it off we could see the ball drop|on NYE from our room. At midnight we went out to the front of the hotel to mingle with other guests and see the confetti drop above us. ||The takeaway breakfast was average, room was kept clean and spacious enough for our needs. ||What truly made our stay memorable was the outstanding staff - Monique & Kush went out of their ways to greet us every time we left and returned , offered suggestions of places to visit, answered all of our questions and concerns nothing was too hard for this powerful duo.

I was extremely dissappointed and very concerned about the cleaning of these rooms. Upon entering I was taking back on how old this hotel really was. Their elevators may be up to code but it had horrible hesitation while going up, not a smooth ride up at all. Carpets are extremely dirty and old. Room 519 was old, funny odor, closet doors were missing, plugs had some mold, wall tape was coming off and most importantly to note the shower had mold all over Their bathroom set up is very very outdated. After a long late flight, a good hot shower would of been good, but the shower was unacceptable. Front desk told me to talk to "next door manager" for a discount. I was moved to room 523, which was far out worse, the ac unit made a lot of noise. After I was told they were sold out, and being

Positive: The welcoming reception by the two most professional people I’ve encountered in hospitality industry in years - Monique and Hector. Negative: No public restroom in lobby area. The shower area a little small. But large bathrooms!

Be sure to read reviews on this hotel, specifically about rooms not being available at the time of check-in and the disconnect in customer service. It is likely your room will not be available at the 4pm check-in time and you will be asked to come back. We arrived before 2pm to see if we could possibly check-in early, but more so to leave our luggage so we could explore the city and come back when our room was available. Long story short, the room wasn't available until after 9pm and the story was they were having some "technical difficulties". This seems to be a trend among other reviews. They also proceeded to put us in a lower tier room without letting us know at check-in. When questioning the desk staff the next morning, they proceeded to try and convince us that the executive room we