Microtel Inn & Suites by Wyndham Amarillo West

I had a pleasant stay at Microtel Inn & Suites by Wyndham Amarillo West. The hotel was clean and well-maintained, and the rooms were tidy and comfortable. The location is also very convenient, with easy access to nearby roads and restaurants.||The only disappointing part of the stay was the breakfast. The options were very limited, and several items were unavailable. For example, the juice machine was present but not dispensing juice, and there were very few choices overall—especially for vegetarian guests.||Aside from the breakfast, everything else was good. With some improvement in the morning food options, this would be an even better place to stay.

A male cleaner barged into my room without knocking while I was fresh out of the shower. Completely unacceptable and honestly disturbing. When I spoke to the manager about it, her response was simply, “Shouldn’t happen again.” No apology, no urgency, no accountability. On top of that, the water pressure is horrible and the water never actually gets warm in the 4th floor. Cold showers with barely a trickle are not what I paid for. Breakfast is awful as well. There are no real refrigerated options aside from milk and yogurt, and the only food available is eggs and a waffle maker aside from little snacks. That’s it. Overall, this hotel is absolutely not worth the money. Poor amenities, zero regard for guest privacy, and a very disappointing experience.

Positive: It's was very clean and the staff friendly. Negative: It's not the style of hotel I would choose moving forward, but it did provide the number of beds I needed.

Great value all around and couldn't be more impressed for the value. The washroom was immaculate and with what seems to be either a recent renovation or recent/new building altogether. Overall the experience went above and beyond my expectations as my initial online viewing was met with skepticism based on my past experiences with hotels in general. But nope, it was well on point and went well above what I was expecting for the value. Rock bottom pricing and a steal of a good deal comparatively. I would highly recommend this place easily. Impressed with the cleanliness and exceptional overall value. For those on a budgetlooking for a clean space torest, look no further. Useful note: Laundry and dryer service is free of cost but without the detergent/softener.

I was issued a room with a door that wouldn't lock. After multiple second hand conversations with front desk staff, I was told the manager would only issue a partial refund. I was directed to call her directly the day after I checked out (when she was on-premise) if I wanted to discuss the issue further, which I attempted. It seems the manager prefers being dismissive and passing it off to her front desk staff rather than do her job. I was simply told a partial refund was issued with no specified amount or explanation. I don't know what the hotel's policy is for after hour/on-call maintenance, but I would expect a better response (none) to such a high safety liability. Regardless, the manager Tate, should do some self reflection in her shortcomings of performing the job, not only for her