Merchant LES Hotel

We tried to book a block of rooms for my daughter's July wedding and began corresponding with the event coordinator at the Merchant LES in December. The coordinator gave us a proposal for block of rooms and offered to include the bride and groom's room at no charge. He told us that our proposal had been approved by hotel management and that we should expect a contract imminently. He was then fired and we were turned over to a new coordinator. We then attempted to follow up with the hotel many times about moving to contract, and got no response for many weeks but wrote it off to the Christmas holidays. In January, we finally got a written proposal from the venue but with a much higher room rate than we had previously agreed to. With little time left to plan, we accepted this much higher r

Fantastic location with a cute boutique vibe. We got a corner suite and it was well worth it with the full city view. We were able to lay in bed and watch the iconic buildings change colors. The bars and restaurants around the hotel are some of the highest rated places in the city and they are well worth it. My only concern (which we avoided) was some street noise and the room ran a little warm. We used a white noise machine that we travel with and I would just rinse off before bed and it solved both problems. Overall fantastic stay.

What a find. It’s brand new and breathtaking. I want to keep this a secret. Set on Orchard Street which had fab places to drink and eat around it. 5 mins to subway and walking distance easy to Bowery, East & West Villages. Our room - wow. I had an email the night before our flight to say our room had been double booked to say we had been upgraded. At first I didn’t believe it, until we entered the room, amazing Room 406!|No key, you need to use the app which is a|Bit faffy so would prefer a key or key card.

The hotel was in a great location. We’ve been to NYC before so this was perfect for exploring more local neighbourhoods and hot food spots (Leon’s, caffe Paradiso, Apollo, Scarrs etc). Check in was very smooth especially as we landed late but the digital key was seamless to use. The room is a decent size for the price paid. But a few additional touches eg slippers, different pillows etc would be helpful though none of this was significant. Would highly recommend. Didn’t use the rooftop but nice views and room view was pretty good and the morning light was amazing

The room itself on the 13th floor was alright. Small, but that seems standard for this part of the city. There were no instructions for the coffeemaker and I never figured it out. The hot water boiler was not clean so I did not use that. The bed was very clean and comfortable. The bathroom had a gob of hair on the ceiling above the sink and although I reported it, Housekeeping never came by. I cannot imagine how hair got on the ceiling, but it was there. Workers were sloppy and left plaster to dry on floor near and around toilet. There was only 1 washcloth. There was no telephone in the room. I was glad however that the floor was not carpeted and the room was quiet. The desk lamp did not work. When I used the bathroom off the 1st floor lobby, there was NO toilet paper. So H