M Social Hotel New York Downtown (formerly Millennium Downtown New York)

Unstable WiFi Weak water pressure We made two separate bookings and asked them on the first day if we could keep the same room without checking out, and they said yes, but the hotel cards stopped working and we had to go to the reception and talk to them about it again. Instead of a direct line to a person, the Customer Services button on the hotel phone brings you to a virtual assistant. Our hairdryer broke and we called to get a new one but it wouldn’t understand our request. It said staff had been notified but no one brought us a new hairdryer. Good location right next to several subway stops Clean, safe area

We stayed at the MSocial over MLK weekend. It's in a great location. The Courtland St. Metro stop is right outside the door as is the 9/11 Museum and Memorial. We were in a 2 Queen room, the four of us, it's tight but doable, it's NY, you can't expect a huge room. The view was incredible, the bathroom was nice and clean. The room had a coffee machine and a small refrigerator. We got a great rate and it was a great place to stay, I'd stay there again.

I came here recently when I took a trip to the area with a group from college. Our university’s money was having issues but they were very accommodating and worked with us. The rooms are quite nice and I really enjoyed the view, makes it very worth it. My battery on my door ended up dying and they were really accommodating about it and kind. The elevators are actually quite fast for such a large building. The staff were all really kind and fun to watch interact with other guests. The shower is a little confusing and hard to turn on at first, it took a lot of pushing on it to get it to turn on. AC is also a little loud.

I would love to leave the most glowing review and give five stars. I stayed at the hotel for three nights, and everything exceeded my expectations The staff were exceptionally helpful and attentive. The restaurant also deserves special praise the waiters and managers were wonderful, very responsive and professional. I especially appreciated the fast and easy access via QR code to the chat service, where any question or request was handled quickly and efficiently The rooms are clearly modern, very clean, and beautifully maintained. The views from the higher floors are absolutely breathtaking. We stayed on the 51st floor, and it was truly mesmerizing. Our windows opened to two different views, and I honestly could not imagine anything more beautiful! When I first checked into this hotel,

This hotel was truly flawless — there was not a single thing to complain about. We were given an incredible view and an exceptionally comfortable space throughout our stay. Even after checkout, the 24-hour luggage storage service made our experience even more convenient. Every aspect of our stay was simply outstanding.