Latitude Suites Tinton Falls, part of Unscripted by Hyatt

Do Not Stay Here – Terrible Management & Hidden Fees I was supposed to have a relaxing girls' weekend gifted by my boyfriend (a Hyatt Explorist member), but the staff at Latitude Suites made it a nightmare from the moment I walked in. • Hostile Staff: I was met with dirty stares from the manager, Shelby, and the receptionist (Katrina/Catherine). The receptionist was incredibly rude and had a nasty attitude throughout the interaction. • Room Issues: The suite had an ant infestation. To make matters worse, despite being a "suite," there were zero pots, pans, or cooking utensils provided. • Membership Games: They initially granted an early check-in and late checkout. However, once they realized my boyfriend wasn't joining the girls' trip, they rescinded the late checkout, claiming he had to

Check in was 31st Jan & check out 1st feb, Very disappointing experience. The manager, David, was unprofessional and did not even introduce himself when addressing concerns. Communication was poor, and I felt that my issues were not taken seriously. The overall handling of the situation felt misleading and lacking transparency. I would advise anyone considering this hotel to carefully review their bill and clarify policies in advance. Customer service matters, and unfortunately this stay did not meet basic expectations. Fraudulent charges on my card. Manager or receptionist won’t even help, as per my bank’s request, asked them to fax to bank clearing this and they disappeared.

Front desk was unwelcoming and rude. You book a stay for a great experience,get away,and to be able to unwind. At check in , they were rude. The room had ants all over the bathroom. They charge for a tooth brush. Just a overall bad experience. Wish I would have read the reviews before booking because all the bad reviews were accurate! In response to this... In response to you.I have pictures of the ant filled room! It is not ok to be rude to a guest. Check other reviews. You and your staff are known for your unacceptable behavior! To the point, checked out the same day of arrival and ate the fees! Terrible! Next time show professionalism and learn hospitality for yourself and your staff.

Decent hotel. No TV Station . Front desk wasnt nice. Floors shower were dirty. Floor in shower is disgusting. Fan filters havent been cleaned or changed and all smelled Bar menu very limited and all frozen reheated. For the price it was not worth it. This is super8 with robes in shower

My fiancé and I were inquiring to book a room block at Latitude Suites for our wedding. When we first reached out, we spoke with Karolina, and she was absolutely amazing! She was so kind, patient, and professional — she answered all our questions without any attitude and really made us feel comfortable about the idea of working with them. She’s exactly the kind of person you want representing your hotel. Unfortunately, our experience completely changed when we started talking to Katerina (aka Cathy). I honestly don’t even know how someone like that ends up in customer service. She was incredibly rude to my fiancé on the phone — interrupting him mid-sentence with “no, let me speak,” and even telling him that we were wasting her time and that she’d rather give her business to someone else.