La Copa Inn Brownsville

Last night my sister and I came to town for a memorial service and attempted to stay at this motel and had an incredibly disappointing experience. Upon checking into our room, we discovered bedbugs on the bed and crawling on the carpet. The bedding had hairs and stains, indicating a serious lack of cleanliness. When I called the front desk to report these issues, the staff member refused to come and inspect the room, instead offering a refund without any investigation. After showing pictures and videos of the conditions, the staff member had the audacity to claim that the bed in the images was not from their motel, stating “that isn’t our beds” which was both insulting and frustrating. We were there literally a total of 20 minutes. This response was completely unacceptable and showed a

Positive: "" Negative: Woke up to the noise of the roof getting fixed

This is a family-owned very nice clean place to stay. We stayed here and went to South Padre Island every day for excursions. Our only complaint was the Wi-Fi is worse than dial-up. Very nice people that run the place. Very accommodating.

The stay is always adequate and with a very fair price. The staff at the lobby provide for efficient transactions. The location is very convenient. The rooms are well, satisfactory level of cleanliness with very rare exceptions. Flat screens in room with cable TV and air conditioning that works great. Overall would recommend.

Room was ok. Bed was comfortable. Pillows were not great and room was not completely clean. There were long black hairs in various places and I have red hair, my spouse has very short hair so it could not have belonged to us. Needs to be updated, especially the bathrooms.