Kimpton Shane Hotel

From the moment I stepped out of my Uber, the hotel staff immediately demonstrated exceptional customer service and hospitality. The front desk team was energetic, welcoming, and highly professional, setting a great tone for the entire stay. The hotel itself is a charming boutique property with a wonderful ambiance that makes you feel comfortable right away. I would especially like to express my appreciation to Bonnie and Tahjila for the outstanding service they provided while I was dining at the Hartley Restaurant. Their attentiveness and professionalism made the experience even more enjoyable. Another sincere thank you goes to Kori and David for their excellent mixology skills at Aveline. Their craft and friendly service added a special touch to the evening. On my departure day, I had

Pros:|- comfortable rooms |- great blackout curtain|- good shower |- our room was quiet (my sister had some issues with hers but may have been a one off)||Cons:|- inconsistent service. I called to ask for a crib in the room. The first person I spoke with said I could only request upon arrival because the front desk couldn’t make a note of requests (???). Spoke with the manager who was luckily helpful and took care of this.|- breakfast was very disappointing. Both days, we waited a loooong time to be seated even though there were tables available. The first day I chose to do a la carte. My sandwich took 1 hour to come out. The second day, I chose to do the buffet instead to avoid the wait, but there were many missing items. No biscuits, no waffles, no fruit for a long time. There were also

Positive: Clean, quiet hotel with friendly, attentive staff. Great panoramic city view and excellent security—staff verified my info before issuing a key. Negative: No.

The “Kimpton Shane Hotel” was a nice experience, very clean and affordable. The staff were quite friendly, with any request/accommodation that was needed. I appreciated the modern finishes and sleek design of the property. The hotel is conveniently located in midtown, great for walking around or accessing other parts of the city. I loved the amenities, complimentary social hour, breakfast buffet, late night DJ at bar/restaurant. Overall I’d recommend and stay again. The only dilemma I had was the drain in the shower of my room and a bit of mishaps regarding communication between the front desk and supporting departments. Regardless, every issue I had was resolved and I appreciate the willingness of the staff to address my concerns.

Overall very consistent with the typical Kimpton experience. Nice room. Nice facilities. Nice staff. Great bed and shower. No complaints. Would stay again. Room 606 needs a few maintenance items - missing light bulbs and flickering bulbs.