JW Marriott Essex House New York

We were more than happy with our stay... We were more than happy with our stay at the Essex house in Central Park. The lady that helped us out was very friendly and very accommodating. I think her name was Amanda if I'm not mistaken. Overall it was a beautiful and comfortable stay. Very clean with amazing views. Amanda got us situated quickly and accommodated for correctly, through the small bumps in the road that we did have in our stay. thanks again to all of the staff. Ernest was an amazing door man as well. To be honest there was a guest who I believe lives there named Mike who I did not get along with very well because of his obnoxious antics in and throughout the lobby while screaming on the phone. But I do want to emphasize just how greatly the staff treated us even through these ma

Great location next to Central Park. The hotel is a little dated, but kept up to JW standards. Amenities were great and service was polite and friendly. However, the room’s surfaces felt a little dusty.

Came here on a solo trip on a whim to make status by the end of the year. A bit silly but so glad I did that and came to JW. Location is great - Central Park is across the street, Carnegie Hall and Masquerade (highly recommend) are both just around the corner, and Times Square/Broadway shows are about 15 minutes away. I have stayed around Times Square a few times, and always found hotels there too noisy to sleep well. This facility is quiet and nice for a good night sleep. The staff here are the true gem though. Yamira is absolutely the best front desk staff I have interacted with over the years, and you could just tell she is a genuinely good and kind person. So helpful and proactive. I saw others mentioned her in their reviews as well - an absolute star. Alicia from the Lounge is such a

I recently stayed at the JW Essex House in NYC. The hotel staff were consistently friendly, professional, and genuinely helpful, which made interactions throughout the stay very pleasant. The Executive Lounge was a highlight, offering a solid breakfast, enjoyable evening hors d’oeuvres, and a comfortable space to relax. The hotel itself is older and has classic charm, but unfortunately the condition of the guest room fell well short of what I expect from a JW Marriott. The carpet was worn and visibly dirty, the blinds were covered in mold, and the furniture was damaged, stained, and torn. The room clearly needs a major refresh. Additionally, the shower was clogged—something I was able to fix myself—but it reinforced the feeling that the room was not well maintained. The location is excel

I have stayed at almost every Marriott property in Manhattan. This one far exceeds them all. I spend nearly 225 nights a year in hotels. Typically, I am forfeiting one amenity for another. That is not the case at JW Essex. The stars I give this hotel should be Michelin. From the moment I hit the turnstile, every team member I encountered was consistently warm, welcoming and kind. I did not feel like a customer. I felt like a guest. This is true hospitality in the heart of Manhattan’s bustle. The location is perfect for that little bit of Central Park nature and convenient to accessing both east and west sides. Parking is ideally situated with 4 garage options all within a block. The subway also makes transportation seamless with its 57th and 7th location (just 2 blocks south). My room w