InterContinental Saint Paul Riverfront, an IHG Hotel

I recently stayed at the InterContinental Hotels for an extended business trip, and I honestly couldn’t have asked for a better experience. Being away from home for work can be tough, but the staff here made me feel welcomed and taken care of every single day. From valet parking and security to management, everyone treated me with kindness, professionalism, and genuine hospitality. It wasn’t just good service — they truly showed how much they cared about making sure my stay was comfortable. I especially want to thank Julia, Scott, Kim, and Kelly. They went above and beyond to make sure I had everything I needed during my stay. Whether it was checking in to see how things were going or helping with requests quickly and with a smile, they made a lasting impression and truly made my stay gr

Staying here now zero air conditioning at all when you adjust it does nothing. When we arrived somebody else was in room and now we have no air conditioning. Called to ask for help clearly a problem they are used to because they made zero attempt to fix the air which is not working and only offered to crack a window which does nothing. Turns out after reading other reviews this hotel is known for not have any control over heat or cooling as it is a constant in our review. We have asked multiple times to cancel the second night as this place is a joke with zero ability to control temperature. The manager will not allow it……. You would be better off in your car.

Positive: The staff was phenomenal. They were very attentive and kind Negative: Most uncomfortable bed I have ever slept in! My body is aching 2 days later. Also, holding $100 per night for 2 rooms (total of $400) on my credit card for incidentals was a little extreme!

I always love my stays at the Intercontinental! The service is fantastic. The valets are always quick and courteous, the front desk staff is always friendly and efficient, and the restaurant and bar staff are attentive and amazing! The proximity to the Grand Casino Arena makes this a convenient, pleasant hotel experience every time.

Great location and view of the river from room 408, but don't be fooled by the fancy looking lobby. Front desk employee didn't have friendly vibes. No idea what their deal was. After a long day, I checked in around 930 PM. They sent me to a room on the 9th floor. The heat/thermostat was malfunctioning so heat wasn't working (room was around 55F). God forbid I ask for a different room with working heat. That front desk employee made it feel like a burden that I was requesting a different, functioning room. I swear I could hear their sigh of annoyance when I got off the elevator. Finally had a comfortable room around 1030 PM. No continental breakfast, so head across the river to Backstory Coffee.